3 Steps To Start Listening To Your Customers
In TeleFaction we have worked with the Voice of the Customer disciplines for almost 10 years now.
Home for marketing and customer service professionals
Who translates today’s voice of the customer to tomorrow’s actions?
We look at how translating today’s lessons into actions that make a positive difference for customers and organizations alike.
5 Steps to Keeping Your Customers
Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers.
Management Imperative #1: Invest In Culture As A Corporate Asset
Why do companies create capital expenditure approval processes and develop strict cash management procedures?
New Interest in, and New Tools for Measuring, Customer Satisfaction
There’s new interest in solving an age-old corporate problem: how to measure customer satisfaction.
Close the Gap between Customer Promise and Customer Experience in 4 Steps
Mass-communication creates expectations, but when the customer does decide to contact you, how will you know if these expectations are met?