January 19th, 2010
There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some…. Read the rest of this entry »
Tags: Business To Consumer, Collection Methodology, Communication Channels, Competitive Advantage, Consumer Behavior, Customer Experience, Customer Intelligence, Evangelists, Experience Data, Facebooking, Focus Groups, Mainstream Media, Mass Communication, No Doubt, Perceptions, Phone Interviews, Similar Products, Social Networks, Tempers, Traditional Focus
Posted in Edition 19 | 2 Comments »
November 26th, 2009
There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks.
Read the rest of this entry »
Tags: Business To Consumer, Collection Methodology, Communication Channels, Competitive Advantage, Consumer Behavior, Customer Experience, Customer Intelligence, Evangelists, Experience Data, Facebooking, Focus Groups, Mainstream Media, Mass Communication, No Doubt, Perceptions, Phone Interviews, Similar Products, Social Networks, Telefaction, Tempers, Traditional Focus
Posted in Edition 18 | 2 Comments »
September 26th, 2009
Discover the benefits of customer focus and the link with customer loyalty and profitability..
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Tags: Advances In Technology, Apology, Common Sense, Customer Focus, Customer Loyalty, Customer Profitability, Edward R Murrow, Global Distribution, Hurry, Indifference, Litany, Personal Reasons, Perspectives, Prod, Product Quality, Production Time, Quality Levels, Ray Miller, Reliable Sources, Service Provider, Similar Products
Posted in Edition 10 | No Comments »
September 26th, 2009
Discover the benefits of customer focus and the link with customer loyalty and profitability - by Ray Miller, the managing partner of The Training Bank. Read the rest of this entry »
Tags: Advances In Technology, Apology, Common Sense, Customer Focus, Customer Loyalty, Customer Profitability, Edward R Murrow, Global Distribution, Hurry, Indifference, Litany, Personal Reasons, Perspectives, Produc, Product Quality, Production Time, Quality Levels, Ray Miller, Reliable Sources, Service Provider, Similar Products
Posted in Edition 09 | No Comments »
