How to Build Customer Loyalty – Make and Keep Credible Promises

May 21st, 2010

It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises. Read the rest of this entry »

Where Legendary Customer Service Begins

September 27th, 2009

It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process.. Read the rest of this entry »

Where Legendary Customer Service Begins

September 27th, 2009

It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process..

Read the rest of this entry »

Defining Your Customer Service Culture

September 26th, 2009

Organizations go to great lengths to differentiate themselves from one another, usually at much expense.

Read the rest of this entry »

Why Customer Focus Differentiates

September 26th, 2009

Discover the benefits of customer focus and the link with customer loyalty and profitability..

Read the rest of this entry »

Customer Experience: Everything Is An Emotional Buy

September 26th, 2009

More than satisfaction, customer emotion is the underpinning factor in the customer experience. Read the rest of this entry »

Why Customer Focus Differentiates

September 26th, 2009

Discover the benefits of customer focus and the link with customer loyalty and profitability - by Ray Miller, the managing partner of The Training Bank. Read the rest of this entry »

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