May 21st, 2010
It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises. Read the rest of this entry »
Tags: Consumer Expectations, Consumers, Customer Loyalty, Decade, Desires, Expectation, Hotel Room, Leaves, Letdown, Marketing Consultancy, Marketplace Success, New York Marketing, Organization, People, President Robert, Promise, Promises, Reason To Believe, Safety And Security, Service Provider
Posted in Edition 23 | No Comments »
September 27th, 2009
It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process.. Read the rest of this entry »
Tags: Amp, Available Resources, Culture World, Customer Care, Employment Pool, Excellent Customer Service, Extraordinary Service, Four Seasons Hotels, Human Resource, Lame Excuses, Legendary Customer Service, Nordstrom, Orientation Program, Service Provider, Service Providers, Slogan, Turnover, Wages, Walt Disney, Walt Disney Company
Posted in Edition 15 | No Comments »
September 27th, 2009
It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process..
Read the rest of this entry »
Tags: Amp, Available Resources, Culture World, Customer Care, Employment Pool, Excellent Customer Service, Extraordinary Service, Four Seasons Hotels, Human Resource, Lame Excuses, Legendary Customer Service, Nordstrom, Orientation Program, Service Provider, Service Providers, Slogan, Turnover, Wages, Walt Disney, Walt Disney Company
Posted in Edition 14 | 1 Comment »
September 26th, 2009
Organizations go to great lengths to differentiate themselves from one another, usually at much expense.
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Tags: Attitude, Bob Lucas, Contact Service, Corporate Partner, Culture Organizations, Customer Service Culture, Customer Service Initiatives, Facets, Failure, Great Lengths, Inaction, Infrastructure, Key Role, Knowledge Skill, Marketing Department, Norms, Partner Organization, Personal Appearance, Physical Appearance, Rituals, Service Provider
Posted in Edition 12 | No Comments »
September 26th, 2009
Discover the benefits of customer focus and the link with customer loyalty and profitability..
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Tags: Advances In Technology, Apology, Common Sense, Customer Focus, Customer Loyalty, Customer Profitability, Edward R Murrow, Global Distribution, Hurry, Indifference, Litany, Personal Reasons, Perspectives, Prod, Product Quality, Production Time, Quality Levels, Ray Miller, Reliable Sources, Service Provider, Similar Products
Posted in Edition 10 | No Comments »
September 26th, 2009
More than satisfaction, customer emotion is the underpinning factor in the customer experience. Read the rest of this entry »
Tags: Academic Research, Coffee Shop, Colleague, Cup Of Coffee, Customer Experience, Customer Loyalty, Customer Retention, Customer Satisfaction, Emotion, Emotional Reaction, Emotions, Empirical Evidence, Gut Reaction, Instinctive Response, Intuition, Loyalty Card, Pros And Cons, Rational Thought, Reflection, Service Provider, Service Quality, Shopping Centre
Posted in Edition 09 | No Comments »
September 26th, 2009
Discover the benefits of customer focus and the link with customer loyalty and profitability - by Ray Miller, the managing partner of The Training Bank. Read the rest of this entry »
Tags: Advances In Technology, Apology, Common Sense, Customer Focus, Customer Loyalty, Customer Profitability, Edward R Murrow, Global Distribution, Hurry, Indifference, Litany, Personal Reasons, Perspectives, Produc, Product Quality, Production Time, Quality Levels, Ray Miller, Reliable Sources, Service Provider, Similar Products
Posted in Edition 09 | No Comments »
