The question that needs to be on everyone’s minds when starting a social media campaign is “How well do you know your audience?” Read the rest of this entry »
Tags: Audience In Mind, Challenges, Followers, Key Words, Last Time, Listeners, Media Campaign, Media Campaigns, Missing The Point, New Dimension, Phrases, Real Time, Risk, Slang, Social Communication, Social Marketing, Surveys, Time Aspect, Traffic Increase, Understanding Your Audience
Posted in Edition 30 | No Comments »
The question that needs to be on everyone’s minds when starting a social media campaign is “How well do you know your audience?” Read the rest of this entry »
Tags: Audience In Mind, Challenges, Followers, Key Words, Last Time, Listeners, Media Campaign, Media Campaigns, Missing The Point, New Dimension, Phrases, Real Time, Risk, Slang, Social Communication, Social Marketing, Surveys, Time Aspect, Traffic Increase, Understanding Your Audience
Posted in Edition 29 | No Comments »
Your customers are irrational. You may think you already knew that, but — as recent research suggests — it’s true. In fact, we’re all irrational. Read the rest of this entry »
Tags: Actionable Steps, Anthropologist, Assumptions, Customer Behavior, Customer Satisfaction Surveys, Customer Surveys, Decisions, Emotion, Emotions, Logic, Long Time, Opinion Surveys, Paco Underhill, Paradox, Power Of Observation, Rational Mind, Real Time, Retail Environments, Trackers, Truth
Posted in Edition 17 | 1 Comment »
Building Customer Loyalty Business Owners Business Strategies Ceo Communication Channels Competitor Consumers Contact Center Customer Base Customer Expectations Customer Experience Customer Experiences Customer Loyalty Customer Relationship Customer Relationships Customer Retention Customer Satisfaction Customer Service Customer Surveys Customer Value Decisions Dynamic Customer Excellent Customer Service Existing Customers Experiences Focus Good Customer Service Indifference Loyal Customers Loyalty Marketers Mckinsey Money Poor Customer Service Profitability Prospects Recession Relationship Satisfaction Self Service Service Provider Surveys Unhappy Customers Voice Of The Customer Word Of Mouth
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