Return on Behavior Magazine
Home for marketing and customer service professionals


 
Posts Tagged ‘Poor Customer’
 

 

Listen, learn, and avoid consumer boycotts

Consumers are becoming increasingly proactive in the way they deal with companies following a poor customer experience, according to the ‘Customer Experience Impact Survey’.
by TeleFaction A/S
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Embrace Your Customer’s Complaints

Delivery of high quality customer service is, in truth only as complicated as, we the deliverers make it. And my, don’t we often make it complicated..
by TeleFaction A/S
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Embrace Your Customer’s Complaints

Delivery of high quality customer service is, in truth only as complicated as, we the deliverers make it. And my, don’t we often make it complicated…
by Dave D'Arcy
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Have a Plan: Customer-Centricity Doesn’t Happen by Osmosis

In business, the words “planning” and “customer-centric” seldom appear in the same paragraph, let alone in the same sentence.
by David Rance
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