The Three R’s Of Customer Service Or “Can You Relate?”

February 1st, 2011

Great customer service is a decision that starts as part of your company mission statement. It must be included when defining your company values and business plan. Read the rest of this entry »

Strategies for Maximum Customer Loyalty, Profits

April 26th, 2010

If you’re finding it a challenge to create profits, you might appreciate knowing that you’re not alone. Profits in this Great Recession are elusive  for other businesspeople, too. Read the rest of this entry »

Strategies for Maximum Customer Loyalty, Profits

March 24th, 2010

If you’re finding it a challenge to create profits, you might appreciate knowing that you’re not alone. Profits in this Great Recession are elusive  for other businesspeople, too. Read the rest of this entry »

Consumer Behavior Revolution

January 19th, 2010

There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some…. Read the rest of this entry »

Consumer Behavior Revolution

November 26th, 2009

There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks.

Read the rest of this entry »

Customer Expectations vs. Customer Needs

September 26th, 2009

The first rule of stellar service delivery is: Service is all about expectations.. Read the rest of this entry »

Customer Expectations vs. Customer Needs

September 26th, 2009

The first rule of stellar service delivery is: Service is all about expectations..

Read the rest of this entry »

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