Return on Behavior Magazine
Home for marketing and customer service professionals


 
Posts Tagged ‘Negative Experience’
 

 
customer service not as good

Your Customer Service: It’s Not As Good As You Think

Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative.  Are your customers satisfied?
by Eric Tompkins
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The state of Customer Experience 2007

According to a recent report, outstanding customer service is more important than low prices and quality products.
by Micheal Leander Nielsen
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