Who translates today’s voice of the customer to tomorrow’s actions?
We look at how translating today’s lessons into actions that make a positive difference for customers and organizations alike.
Home for marketing and customer service professionals
Happy Employees Means Happy Clients
It has been found that it is impossible to keep a foundation of loyal customers without a foundation of loyal employees.
Dispelling Customer Loyalty Myths
If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task.
Customer Focus in a Slow Economy
In these tough and challenging times, getting the customer experience right is critical…
Building Loyalty - 5 Steps to Succeeding in Difficult Times
Consistently deliver a truly awesome customer experience each and every day..
Am I a bad customer?
Pardon me. But I have a question for you. Can you help me understand why my bank and my insurance company do not want anymore of my money?
The money in your Customer Experience
The service, that your customers experience is a key component in your ability to secure customer loyalty.