Return on Behavior Magazine
Home for marketing and customer service professionals

Posts Tagged ‘Money’


Who translates today’s voice of the customer to tomorrow’s actions?

We look at how translating today’s lessons into actions that make a positive difference for customers and organizations alike.
by Linda Ireland


Happy Employees Means Happy Clients

It has been found that it is impossible to keep a foundation of loyal customers without a foundation of loyal employees.
by John Hersey


Dispelling Customer Loyalty Myths

If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task.
by Cindy Solomon



Customer Focus in a Slow Economy

In these tough and challenging times, getting the customer experience right is critical…
by Ray Miller


Building Loyalty - 5 Steps to Succeeding in Difficult Times

Consistently deliver a truly awesome customer experience each and every day..
by Blaine Millet



Am I a bad customer?

Pardon me. But I have a question for you. Can you help me understand why my bank and my insurance company do not want anymore of my money?
by Michael Leander


The money in your Customer Experience

The service, that your customers experience is a key component in your ability to secure customer loyalty.
by Fredrik Abildtrup