Companies in denial when it comes to providing good customer service
Lisa Grantham, Director of Marketing for Northern Europe at Nuance Communications, discusses the economics of call centre automation
Home for marketing and customer service professionals
Consumer Loyalty
One of the most important things any company can do to help ensure its survival is invest in practices that create consumer loyalty and good customer service is the foundation on which businesses can build satisfactory relation...
5 minutes on the value of customer service
Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change.
Ten Tips For Impeccable Customer Service
If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.
Make Your Customers Feel Like Stars!
Here are six secrets from the world of celebrity that will get your customers buzzing about you..
23 Facts you can’t ignore about customers’ loyalty and satisfaction
These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction!
Service and marketing facts you cannot ignore
This article provides you with hardcore facts, that any contact center manager, marketing manager, call center manager and CEO cannot ignore.