Why You Should Love Challenging Customers
Author and speaker Jeff Korhan discusses why you should find those customers you would usually say no to.
Home for marketing and customer service professionals
5 Steps to Keeping Your Customers
Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers.
Prerequisites for cross and up-sales
In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers.
Customer Experience: More Important Than Ever in Tough Times
If customer experience is a viable differentiation strategy in good times, it is doubly so today.
Is Customer Service only a Cost-Factor?
Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product.
In Difficult Times, Keep Your Customers Happy
Ironically, the cost of keeping a client is less costly than trying to find a new one…
Is Customer Service only a Cost-Factor?
Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product.
Turning Difficult Customers into Raving Fans
If there is one thing that businesses still have to master, it is the art of customer satisfaction.