Return on Behavior Magazine
Home for marketing and customer service professionals


 
Posts Tagged ‘Experience Report’
 

 

Multi-channel customer experience

We have contact centers, emails, web, events and of course social media, and all have different ways of interacting with customers, and different data sets.
by James Digby
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The state of Customer Experience 2007

According to a recent report, outstanding customer service is more important than low prices and quality products.
by Micheal Leander Nielsen
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