March 30th, 2011
Many business owners place so much effort on creating a quality product and gaining new customers, they often do not think about the need to retain customers after they purchase the product or service. Read the rest of this entry »
Tags: Business Hours, Business Owner, Business Owners, Customer Complaints, Customer Need, Customer Retention, Customer Service Policies, Customer Service Policy, Customer Service Requests, Disappointment, Expectation, Gt Hours, Improving Customer Service, Quality Customer Support, Quality Product, Quality Support, Response Time, Response Times, Returns Cancellations, Service Quality, Sole Proprietor, Support Policies, Support Requests, Times Lt
Posted in Edition 29 | No Comments »
February 1st, 2011
Many business owners place so much effort on creating a quality product and gaining new customers, they often do not think about the need to retain customers after they purchase the product or service. Read the rest of this entry »
Tags: Business Owner, Customer Complaints, Customer Need, Customer Retention, Customer Service Policies, Customer Service Policy, Customer Service Requests, Disappointment, Expectation, Improving Customer Service, Quality Customer Support, Quality Product, Quality Support, Response Time, Response Times, Returns Cancellations, Service Quality, Sole Proprietor, Support Policies, Support Requests
Posted in Edition 28 | No Comments »
May 21st, 2010
It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises. Read the rest of this entry »
Tags: Consumer Expectations, Consumers, Customer Loyalty, Decade, Desires, Expectation, Hotel Room, Leaves, Letdown, Marketing Consultancy, Marketplace Success, New York Marketing, Organization, People, President Robert, Promise, Promises, Reason To Believe, Safety And Security, Service Provider
Posted in Edition 23 | No Comments »
November 26th, 2009
Spending time getting to know your customers will help you reap long term benefits in profitability.. Read the rest of this entry »
Tags: Building Customer Loyalty, Compassion, Current State, Customer Service, Desires, Dime A Dozen, Expectation, Focus, Hospitality, Master Strategies, Master Strategy, New President, Next Level, Patient Ear, People, Profitability, Smile, Spending Time, State Of The Economy, Unemployment
Posted in Edition 18 | 1 Comment »
September 27th, 2009
If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task.
Read the rest of this entry »
Tags: 80s, Best Seller Lists, Bonds, Creating Customer Loyalty, Customer Expectations, Customized Products, Exceed, Expectation, Insurmountable Task, Loyal Customers, Loyalty Effect, Marketplace, Money, Myth 2, Myth 3, Myths, Nee, Providing Customer Service, Simple Satisfaction, Technology, Truth
Posted in Edition 17 | No Comments »
September 27th, 2009
If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task. Read the rest of this entry »
Tags: 80s, Best Seller Lists, Bonds, Creating Customer Loyalty, Customer Expectations, Customized Products, Exceed, Expectation, Insurmountable Task, Loyal Customers, Loyalty Effect, Money, Myth 2, Myth 3, Myths, Providing Customer Service, Simple Satisfaction, Technology, Truth
Posted in Edition 16 | No Comments »
