Achieving more value with less

May 21st, 2010

Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources. Read the rest of this entry »

Achieving more value with less

April 26th, 2010

Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources. Read the rest of this entry »

Study finds word-of-mouth’s impact on loyalty

September 27th, 2009

In an unfavourable economic climate, companies must focus more than ever on superior customer experiences.

Read the rest of this entry »

Study finds word-of-mouth’s impact on loyalty

September 27th, 2009

In an unfavourable economic climate, companies must focus more than ever on superior customer experiences that retain customers and create positive word-of-mouth (WoM), according to the findings of a Net Promoter-based study into the B2C wireless market by Satmetrix. Read the rest of this entry »

Customer Expectations vs. Customer Needs

September 26th, 2009

The first rule of stellar service delivery is: Service is all about expectations.. Read the rest of this entry »

Customer Expectations vs. Customer Needs

September 26th, 2009

The first rule of stellar service delivery is: Service is all about expectations..

Read the rest of this entry »

Barring “Unknown Unknowns,” 2008 Will Be the Year of Customer Valuation

September 26th, 2009

Customer valuation has traditionally been a tantalizing customer management tool—full of untapped promise. This will be the year it comes into its own, I predict. Read the rest of this entry »

Creating and Feeding the Customer Management Strategy

September 26th, 2009

Businesses stand to reap massive rewards by regularly reviewing strategies that enable them to  create value for their customers. Read the rest of this entry »

  • Published by TeleFaction

    Want to know how Return on Behavior can help your business?
  • Tag Cloud

    Facebook