Customer Evaluation « Return on Behavior Magazine

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Published monthly, this magazine provides articles, reports and case studies about the "Voice of the Customer Industry"
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Images as a way of measuring customer experience? â http://bit.ly/q4wo1S #VOC #customerexperience 2022/07/15
Do the sitcoms try to tell us something about customer service? â http://bit.ly/prc0ey #custserv 2022/07/15
"How to Build Customer Relationships with Twitter" â http://bit.ly/e9189A #customerrelations 2022/07/15
"Consumers Want Better Customer Service" â a study. http://bit.ly/qAxqtD #custserv #customerloyalty 2022/07/13
Creating a Superior Client Experience â 8 NOT To Do's. http://bit.ly/8XC8tv #custserv #customerexperience #CEM 2022/07/13
Promotion vs. customer service â how to find a balance? http://bit.ly/kx3mup #custserv #cartoons 2022/07/11
"3 Lessons from the Worst Customer Experience Ever" â http://bit.ly/phOrBd #custserv 2022/07/11

Your Customer Service: It’s Not As Good As You Think

June 22nd, 2010

Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »

Tags: Accurate Data, Amp Company, Attitudes, Bain, Business Owner, Business Owners, Customer Evaluation, Customer Loyalty, Customer Satisfaction Survey, Excellent Customer Service, Great Customer Service, High Quality, Highest Quality, Honest Numbers, Maritz, Negative Experience, Occasional Customer, Quality Customer Service, Quality Of Service, Research Methods
Posted in Edition 24 | No Comments »

Your Customer Service: It’s Not As Good As You Think

May 21st, 2010

Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »

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Your Customer Service: It’s Not As Good As You Think

Your Customer Service: It’s Not As Good As You Think

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