October 25th, 2010
The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers. Read the rest of this entry »
Tags: Business Media, Business Outcomes, Communication Channels, Customer Engagements, Customer Loyalty, Customer Relationship, Customer Relationships, Customer Retention, Dynamic Customer, Front Desk, Holistic View, Intense Competition, Interaction Resources, Lasting Impression, Performance Interactions, Profitable Customer, Revenue Generation, Self Service, Successful Companies, Web Chat
Posted in Edition 26 | No Comments »
September 9th, 2010
The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers. Read the rest of this entry »
Tags: Business Media, Business Outcomes, Communication Channels, Customer Engagements, Customer Loyalty, Customer Relationship, Customer Relationships, Customer Retention, Dynamic Customer, Front Desk, Holistic View, Intense Competition, Interaction Resources, Lasting Impression, Performance Interactions, Profitable Customer, Revenue Generation, Self Service, Successful Companies, Web Chat
Posted in Edition 25 | No Comments »
April 26th, 2010
Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers. Read the rest of this entry »
Tags: 5 Steps, American Society Of Quality, Ceo, Communication Channels, Continuous Feedback, Credit Crunch, Critical Situation, Customer Relationship, Customer Retention, Economic Crisis, Effective Communication, Existing Customers, Experiences, Financial Turmoil, First Contact, Hunting, Indifference, Lifetime, Reputation, Surveys, Voice Of The Customer
Posted in Edition 22 | No Comments »
March 24th, 2010
Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? Read the rest of this entry »
Tags: 5 Steps, American Society Of Quality, Communication Channels, Continuous Feedback, Credit Crunch, Critical Situation, Customer Relationship, Customer Retention, Economic Crisis, Effective Communication, Existing Customers, Experiences, Financial Turmoil, First Contact, Hunting, Indifference, Lifetime, Reputation, Surveys, Voice Of The Customer
Posted in Edition 21 | 1 Comment »
January 19th, 2010
There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some…. Read the rest of this entry »
Tags: Business To Consumer, Collection Methodology, Communication Channels, Competitive Advantage, Consumer Behavior, Customer Experience, Customer Intelligence, Evangelists, Experience Data, Facebooking, Focus Groups, Mainstream Media, Mass Communication, No Doubt, Perceptions, Phone Interviews, Similar Products, Social Networks, Tempers, Traditional Focus
Posted in Edition 19 | 2 Comments »
November 26th, 2009
There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks.
Read the rest of this entry »
Tags: Business To Consumer, Collection Methodology, Communication Channels, Competitive Advantage, Consumer Behavior, Customer Experience, Customer Intelligence, Evangelists, Experience Data, Facebooking, Focus Groups, Mainstream Media, Mass Communication, No Doubt, Perceptions, Phone Interviews, Similar Products, Social Networks, Telefaction, Tempers, Traditional Focus
Posted in Edition 18 | 2 Comments »
September 27th, 2009
Complaining, complaining, complaining…more and more people are complaining about everything.
Read the rest of this entry »
Tags: 3g, Amazon, Anger, Apple, Catch 22, Communication Channels, Constructive Criticism, Customer Complaints, Customer Input, Dogpile, Free Software Upgrades, Interplay, Iphone, Market Transparency, Marketer, Raising The Bar, Satisfaction, Seth Godin, Speedy Delivery, Unhappy Customers
Posted in Edition 14 | No Comments »
September 26th, 2009
Complaining, complaining, complaining…more and more people are complaining about everything. Read the rest of this entry »
Tags: 3g, Amazon, Anger, Apple, Catch 22, Communication Channels, Constructive Criticism, Customer Complaints, Customer Input, Dogpile, Free Software Upgrades, Interplay, Iphone, Market Transparency, Marketer, Raising The Bar, Satisfaction, Seth Godin, Speedy Delivery, Unhappy Customers
Posted in Edition 13 | No Comments »
