How to use surveys to power your social media campaigns

April 28th, 2011

The question that needs to be on everyone’s minds when starting a social media campaign is “How well do you know your audience?” Read the rest of this entry »

Using surveys to power your social media campaigns

April 7th, 2011

The question that needs to be on everyone’s minds when starting a social media campaign is “How well do you know your audience?” Read the rest of this entry »

The one measure of customer satisfaction on the Web

September 9th, 2010

Task completion has by far the biggest impact on customer satisfaction on the Web. Everything else is just noise. Read the rest of this entry »

The one measure of customer satisfaction on the Web

June 22nd, 2010

Task completion has by far the biggest impact on customer satisfaction on the Web. Everything else is just noise. Read the rest of this entry »

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