Five Incentives for Customer Experience Focus

May 21st, 2010

Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. Read the rest of this entry »

Five Incentives for Customer Experience Focus

April 28th, 2010

Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. Read the rest of this entry »

Prerequisites for cross and up-sales

January 19th, 2010

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »

Forget the crisis! Be S.M.A.R.T. !

September 27th, 2009

It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. Read the rest of this entry »

Forget the crisis! Be S.M.A.R.T. !

September 27th, 2009

It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. Read the rest of this entry »

Prerequisites for cross- and up-selling

September 26th, 2009

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »

Prerequisites for cross- and up-selling

September 26th, 2009

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. But unfortunately most of the time these important employees have become controlled by handling and hold times, rather than building the important relationship between customer and company. Read the rest of this entry »

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