March 30th, 2011
Many business owners place so much effort on creating a quality product and gaining new customers, they often do not think about the need to retain customers after they purchase the product or service. Read the rest of this entry »
Tags: Business Hours, Business Owner, Business Owners, Customer Complaints, Customer Need, Customer Retention, Customer Service Policies, Customer Service Policy, Customer Service Requests, Disappointment, Expectation, Gt Hours, Improving Customer Service, Quality Customer Support, Quality Product, Quality Support, Response Time, Response Times, Returns Cancellations, Service Quality, Sole Proprietor, Support Policies, Support Requests, Times Lt
Posted in Edition 29 | No Comments »
November 24th, 2010
As business owners we’re constantly looking for ways to engage our customers in a meaningful way that keeps them loyal, and ensures they buy more from us, more frequently. Read the rest of this entry »
Tags: Advertising Campaign, Advocates, Business Owners, Customer Experience, Customer Loyalty, Intensive Training, Invest, Investing, Loyalty Marketing, Marketing Efforts, Process Of Measurement, Raving Fans, Recruitment, Sales And Marketing, Sales Marketing, Score
Posted in Edition 27 | No Comments »
November 24th, 2010
One of the most important things any company can do to help ensure its survival is invest in practices that create consumer loyalty and good customer service is the foundation on which businesses can build satisfactory relationships with clients. Read the rest of this entry »
Tags: Atmosphere, Bad Experience, Business Owners, Chain Of Command, Conflict, Consumer Loyalty, Creating Customer Loyalty, Customer Satisfaction, Customer Service Education, Customer Service Training, Education Employee, Employee Behavior, Good Customer Service, Human Face, Important Things, Proper Customer Service, Retail Business, Satisfied Customers, Sessions, Timely Manner
Posted in Edition 27 | No Comments »
October 26th, 2010
One of the most important things any company can do to help ensure its survival is invest in practices that create consumer loyalty and good customer service is the foundation on which businesses can build satisfactory relationships with clients. Read the rest of this entry »
Tags: Atmosphere, Bad Experience, Business Owners, Chain Of Command, Conflict, Consumer Loyalty, Creating Customer Loyalty, Customer Satisfaction, Customer Service Education, Customer Service Training, Education Employee, Employee Behavior, Good Customer Service, Human Face, Important Things, Proper Customer Service, Retail Business, Satisfied Customers, Sessions, Timely Manner
Posted in Edition 26 | No Comments »
June 22nd, 2010
Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »
Tags: Accurate Data, Amp Company, Attitudes, Bain, Business Owner, Business Owners, Customer Evaluation, Customer Loyalty, Customer Satisfaction Survey, Excellent Customer Service, Great Customer Service, High Quality, Highest Quality, Honest Numbers, Maritz, Negative Experience, Occasional Customer, Quality Customer Service, Quality Of Service, Research Methods
Posted in Edition 24 | No Comments »
May 21st, 2010
Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »
Tags: Accurate Data, Amp Company, Attitudes, Bain, Business Owner, Business Owners, Customer Evaluation, Customer Loyalty, Customer Satisfaction Survey, Excellent Customer Service, Great Customer Service, High Quality, Highest Quality, Honest Numbers, Maritz, Negative Experience, Occasional Customer, Quality Customer Service, Quality Of Service, Research Methods
Posted in Edition 23 | 1 Comment »
November 26th, 2009
Once upon a time, business owners used to know their customers by name.
Read the rest of this entry »
Tags: Big Picture, Business Owners, Couples, Different Companies, Ears, End Users, Garden Material, Likelihood, Loyal Relationship, Loyalty, Market Segment, Marketing Strategies, Product Preferences, Reluctance, Seduction, Time Business, Traps, Using Technology, Willingness, Wink
Posted in Edition 18 | 1 Comment »
September 27th, 2009
Once upon a time, business owners used to know their customers by name. Read the rest of this entry »
Tags: Big Picture, Business Owners, Couples, Different Companies, Ears, End Users, Garden Material, Likelihood, Loyal Relationship, Loyalty, Market Segment, Marketing Strategies, Product Preferences, Reluctance, Seduction, Time Business, Traps, Using Technology, Willingness, Wink
Posted in Edition 17 | 3 Comments »
September 26th, 2009
Consistently deliver a truly awesome customer experience each and every day.. Read the rest of this entry »
Tags: 5 Steps, Advantage, Business Owners, Customer Experience, Decisions, Difficult Times, Economic Conditions, Focus, Foreseeable Future, Game, Hypothesis, Inquiries, Long Time, Lot, Loyalty, Money, Norm, Profitability, Shoppers, Variety
Posted in Edition 12 | No Comments »
September 26th, 2009
Consistently deliver a truly awesome customer experience each and every day..
Read the rest of this entry »
Tags: 5 Steps, Advantage, Business Owners, Customer Experience, Decisions, Difficult Times, Economic Conditions, Focus, Foreseeable Future, Game, Hypothesis, Inquiries, Long Time, Lot, Loyalty, Money, Norm, Profitability, Shoppers, Variety
Posted in Edition 11 | No Comments »
