It’s not about the customer…
Customer service is a sometimes long-forgotten asset. To create unforgettable customer service, you need to begin with unforgettable employee experiences.
Home for marketing and customer service professionals
Gambling on Loyalty and Winning
Author Eric McNulty takes a look into the gambling industry to see how they leveraged the use of loyalty to turn a second tier company into a world class brand within the industry.
Seven Secrets of Driving Customer Loyalty
In these rough and recessionary times it’s important to escape commodity pricing wars as well as find ways to strengthen the marketing backbone of your company.
Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty
Spending time getting to know your customers will help you reap long term benefits in profitability..
Your company’s bottom line is tied to customer satisfaction
You can measure your company’s value by your customer service!
The 6 key factors that influence customer loyalty
Customer loyalty is widely accepted as being worth nurturing, but what are the main business factors that directly influence the loyalty of your customers?
Trends in customer contact centres
Bright produce the leading benchmarking survey for customer contact centres in the Nordic countries.