Your Customer Service: It’s Not As Good As You Think

June 22nd, 2010

Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative.  Are your customers satisfied? Read the rest of this entry »

Your Customer Service: It’s Not As Good As You Think

May 21st, 2010

Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative.  Are your customers satisfied? Read the rest of this entry »

How to turn your call center into a value center

September 25th, 2009

In a lot of discussions I have with clients and potential customers one question always comes up - why are the call centers merely regarded as cost centers?

Read the rest of this entry »

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