Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »
Your Customer Service: It’s Not As Good As You Think
June 22nd, 2010Your Customer Service: It’s Not As Good As You Think
May 21st, 2010Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »
How to turn your call center into a value center
September 25th, 2009In a lot of discussions I have with clients and potential customers one question always comes up - why are the call centers merely regarded as cost centers?