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    Human Resources

    Learn why customer service employees need more attention

    The secret to creating lasting customer experiences is to identify and address the areas of improvement for employees on the frontline. Premise for improvement If your front-line employees are not equipped with the proper tools...
    by and-ants
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    Edition 31

    Measuring the customer experience

    We take a look with Fredrik Abildtrup, the CEO of TeleFaction on how to measure the customer experience.. Using his experience, he takes us through the steps that we need to go through in order to really gain the insights of th...
    by James Digby
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    Edition 31

    Bad customer experiences are more expensive than you think

    How much does a bad customer experience cost? The number may surprise you. I read an article on FastCompany.com yesterday that shared results from the Tealeaf 2010 Online Transactions Survey conducted by Harris Interactive. T...
    by Tim Sanchez
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    Edition 31
    Customer Experience
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    Loyal behavior reflects on ROI
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    About Continuum

     

    This is a custom sidebar. Continuum gives you lots of custom sidebar possibilities. You can use the Continuum Theme Options page to specify which pages have a unique sidebar. Or, you can use the same sidebar for all of your pages using the Sidebar Default widget panel. If you do specify that you want a unique sidebar for an area of your site, such as the Search page, you can use the corresponding built-in Sidebar Search widget panel.

    About Continuum

     

    This is a custom sidebar. Continuum gives you lots of custom sidebar possibilities. You can use the Continuum Theme Options page to specify which pages have a unique sidebar. Or, you can use the same sidebar for all of your pages using the Sidebar Default widget panel. If you do specify that you want a unique sidebar for an area of your site, such as the Search page, you can use the corresponding built-in Sidebar Search widget panel.

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