Matter Of Fact | Return on Behavior Magazine

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Relationship capital: the new currency in customer services

Companies are traditionally valued based on profit, assets and liabilities, but author Scott argues that these criteria may not be enough any more…

by Scott @ Loving Outdoors

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ALERD: The new paradigm in dynamic customer surveying.

Ask, Listen, Evaluate Response, Dialogue!

by Micheal Leander Nielsen

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Measuring the customer experience

Bad customer experiences are more expensive than you think

Loyal behavior reflects on ROI

Creating customer experience

Experiential marketing growing

Learn why customer service employees need more attention

Learn why employees need more attention

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Relationship capital: the new currency in customer services

ALERD: The new paradigm in dynamic customer surveying.

About Continuum

About Continuum

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