How to turn your call center into a value center
In a lot of discussions I have with clients and potential customers one question always comes up - why are the call centers merely regarded as cost centers?
Am I a bad customer?
Pardon me. But I have a question for you. Can you help me understand why my bank and my insurance company do not want anymore of my money?
Homeshoring - The new outsourcing
Homeshoring is one of the most interesting sourcing models that is currently on the rise
The secret of successful brands
A recent report by Goldman Sachs analyzed the impending domination of China and India as economic and technological powerhouses.
More facts you cannot ignore - part 3
You probably already do know this, or at least some of this. But then again, I have learned through experience that repetition helps.
Inspiring megatrends for 2030
The character of business in year 2030 is shaping up now, as three trends assume more compelling roles in business today.
The concept of LTV
In spite of the obvious short and long term benefits, the concept of CLV - Customer Lifetime Value - is hardly ever used outside certain industries with high acquisition costs.