Posts by Digby:
Measuring the customer experience
June 9th, 2011We take a look with Fredrik Abildtrup, the CEO of TeleFaction on how to measure the customer experience..
Global Customer Service Barometer
May 6th, 2011The recent report published published by American Express® tells us the state of the customer service industry - with some interesting findings!
How to use surveys to power your social media campaigns
April 28th, 2011The question that needs to be on everyone’s minds when starting a social media campaign is “How well do you know your audience?” Read the rest of this entry “
Multi-channel customer experience
February 1st, 2011We have contact centers, emails, web, events and of course social media, and all have different ways of interacting with customers, and different data sets. Read the rest of this entry “
50 Facts about Customer Experience
October 26th, 2010How much does bad customer service cost?
March 24th, 2010According the results from a recent survey completed by Greenfield Online, bad customer service seems to pose a big problem – over $338.5 billion a year. Read the rest of this entry “