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Fathoming Amazon: 9 Things to Know (Infographic)
November 21st, 2011The guys over at Frugaldad have been thinking about Amazon recently, and with good reason.
The story of its growth in the last 17 years can only be compared to the thunderous rise of Walmart. And in some ways, the curve is steeper: the million-title-bookseller turned world’s-largest-retailer hit the $50 billion sales mark in half the time it took Walmart. As far as online sales go, Amazon has laid waste to a list of successively higher-caliber competitors. Playing full-court with Barnes & Noble to Walmart all the way to Apple, Amazon just keeps outgrowing its labels: bookseller, e-tailer and now tech company?
All at the same time as constantly topping the customer service and experience rating charts. Co-incidence? We here at Return on Behavior don’t think so!
Source: Frugaldad.com
Flying high with Aimia: Interview with VP of Knowledge Development
August 11th, 2011We catch up with Rick Ferguson, VP of Knowledge Development at Aimia (formally Groupe Aeroplan) to discuss the pros and cons of utilizing coalition loyalty programs over traditional loyalty cards, and the importance of the program, rather than the card itself.
10 Customer Experience Management Resolutions for 2011
February 2nd, 201110 steps to creating a successful customer feedback program that you can start doing straight away to produce results! Read the rest of this entry “
The 4 dimensions of an ideal B2B customer…
February 1st, 2011What does your ideal customer or prospect look like? The question is an important one, because too many sales pipelines are still full of prospects that are unlikely to buy anything, that you are unlikely to win, or which if you won would turn out to be unprofitable. Read the rest of this entry “
The Art of the Customer Development Conversation
February 1st, 2011By now all Lean Startup and Customer Development practitioners should know that if you’re not getting out of the building, you’re not doing Customer Development. Read the rest of this entry “
Listen, learn, and avoid consumer boycotts
January 19th, 2010Consumers are becoming increasingly proactive in the way they deal with companies following a poor customer experience, according to the ‘Customer Experience Impact Survey’. Read the rest of this entry “
The Most Important Customer Service Question
September 26th, 2009If marketing is the fuel for your business then customer service is the octane…
Embrace Your Customer’s Complaints
September 26th, 2009Delivery of high quality customer service is, in truth only as complicated as, we the deliverers make it. And my, don’t we often make it complicated.. Read the rest of this entry “
Turning Difficult Customers into Raving Fans
September 26th, 2009If there is one thing that businesses still have to master, it is the art of customer satisfaction.
23 Facts you can’t ignore about customers’ loyalty and satisfaction
September 26th, 2009These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction! Read the rest of this entry “