Return on Behavior Magazine
Home for marketing and customer service professionals


 
Archive for November, 2014
 

 
web satisfaction

The one measure of customer satisfaction on the Web

Task completion has by far the biggest impact on customer satisfaction on the Web. Everything else is just noise.
by Gerry McGovern
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Focusing on your target customer

In today’s highly competitive world, there is a natural tendency to focus on the product or service, to somehow update it or improve it so you can stay one step ahead of your competition.
by Jay Gronlund
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5minutes value

5 minutes on the value of customer service

Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change.
by Lee Martin
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6 steps to Improve Customer Service Right Now

We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget).
by Kevin Stirtz
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