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- 50 Facts about Customer Experience
- WoM marketing worth US$3bn by 2013
- The Power of Perceptions in Shaping Customer Satisfaction
- The Three R’s Of Customer Service Or “Can You Relate?”
- Experiential marketing growing
- Consumer Behavior Revolution
- Your Customer Service: It’s Not As Good As You Think
- The Gravity of Customer Experience Enhancement
- Loyalty without Bribery
- Companies in denial when it comes to providing good customer service
- More
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- Customer Experience Exchange 2011
- Where Measurement Begins
- Fathoming Amazon: 9 Things to Know (Infographic)
- Experiensumer : The new consumer profile
- What Steve Jobs Taught Us About Loyalty
- CEM Journey : Struggling with the old demons of marketing & strategy
- Brands who do it right
- A look into conferences: How do they impact your ROI?
- Flying high with Aimia: Interview with VP of Knowledge Development
- More
- "It's a very interesting infographic showing how mush and how big Amazon has grown. I do believe they are j..." - Louis
- "Brilliant! Thanks James Douglas" - Douglas
- "[...] Offering a reward is a great way to instill customer loyalty. If you’re a business owner, thank you..." - Customer Loyalty: 3 Tips for Building a Strong ...
- "Hi James, thank you!! for put all the customer facts all together... including the sources. Do you have..." - María
- "Roger Frosh Roger Frosh IIn this scenario Perception is Reality….. and as is often quoted in th..." - Roger Frosh
- "Roger Frosh Roger Frosh IIn this scenario Perception is Reality….. and as is often quoted in th..." - Roger Frosh
- ""But you don’t have to measure everything at once" I think a lot of companies are guilty of doing this..." - Joe McFadden
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