It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process.. Read the rest of this entry »
Where Legendary Customer Service Begins
September 27th, 2009Where Legendary Customer Service Begins
September 27th, 2009It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process..
Defining Your Customer Service Culture
September 26th, 2009Organizations go to great lengths to differentiate themselves from one another, usually at much expense.
Why Customer Focus Differentiates
September 26th, 2009Discover the benefits of customer focus and the link with customer loyalty and profitability..
Customer Experience: Everything Is An Emotional Buy
September 26th, 2009More than satisfaction, customer emotion is the underpinning factor in the customer experience. Read the rest of this entry »
Why Customer Focus Differentiates
September 26th, 2009Discover the benefits of customer focus and the link with customer loyalty and profitability – by Ray Miller, the managing partner of The Training Bank. Read the rest of this entry »