Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product.
Is Customer Service only a Cost-Factor?
September 27th, 2009Is Customer Service only a Cost-Factor?
September 27th, 2009Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product.
More important facts you cannot ignore – part 4
September 26th, 2009Whenever you attend marketing, management or customer service conferences, you will hear the same exciting thing every time.
Facts you cannot ignore as a customer service or marketing manager
September 25th, 2009If you attend a marketing, management or customer service conference, you are bound to hear a whole bunch of quotes and “buzz-sentences”… Read the rest of this entry »