In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »
Prerequisites for cross and up-sales
January 19th, 2010Customer Service is Key in Today’s Economic Climate
September 27th, 2009Do you know how much your customers are helping you survive the downturn?
Going Beyond Behavioral Loyalty
September 26th, 2009Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer. Read the rest of this entry »
Going Beyond Behavioral Loyalty
September 26th, 2009Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer. But not so fast! Loyalty does not always have the same wellspring as there are different types of loyalty-qualities. Read the rest of this entry »
Prerequisites for cross- and up-selling
September 26th, 2009In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »
Prerequisites for cross- and up-selling
September 26th, 2009In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. But unfortunately most of the time these important employees have become controlled by handling and hold times, rather than building the important relationship between customer and company. Read the rest of this entry »