September 26th, 2009
The first rule of stellar service delivery is: Service is all about expectations.. Read the rest of this entry »
Tags: Bell Curve, Benjamin Schneider, Customer Delight, Customer Expectations, Customer Loyalty, Customer Value, David E Bowen, First Time Every Time, Gas Station, Impress, Median, Outrage, Perceptions, Prof David, Quality Of Service, Quality Product, Ray Miller, Self Service, Service Delivery, Service Expectations, Stellar Service
Posted in Edition 13 | No Comments »
September 26th, 2009
The first rule of stellar service delivery is: Service is all about expectations..
Read the rest of this entry »
Tags: Customer Expectations, Customer Loyalty, Customer Relationship, Customer Value, First Time Every Time, Gas Station, Impress, Last Time, Perceptions, Quality Product, Ray Miller, Self Service, Service Delivery, Service Expectations, Service Gas, Stellar Service
Posted in Edition 12 | No Comments »
September 26th, 2009
In these tough and challenging times, getting the customer experience right is critical…
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Tags: Acquisition, Challenging Times, Colleagues, Customer Economy, Customer Experience, Customer Focus, Decisions, Disposable Income, Economic Downturn, Existing Customers, Financial Responsibility, Focus Shifts, Income Customers, Last Time, Money, New Business, Ray Miller, Relationships, Service Experience, Slow Economy, True Mind
Posted in Edition 11 | No Comments »
September 26th, 2009
Discover the benefits of customer focus and the link with customer loyalty and profitability..
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Tags: Advances In Technology, Apology, Common Sense, Customer Focus, Customer Loyalty, Customer Profitability, Edward R Murrow, Global Distribution, Hurry, Indifference, Litany, Personal Reasons, Perspectives, Prod, Product Quality, Production Time, Quality Levels, Ray Miller, Reliable Sources, Service Provider, Similar Products
Posted in Edition 10 | No Comments »
September 26th, 2009
Discover the benefits of customer focus and the link with customer loyalty and profitability – by Ray Miller, the managing partner of The Training Bank. Read the rest of this entry »
Tags: Advances In Technology, Apology, Common Sense, Customer Focus, Customer Loyalty, Customer Profitability, Edward R Murrow, Global Distribution, Hurry, Indifference, Litany, Personal Reasons, Perspectives, Produc, Product Quality, Production Time, Quality Levels, Ray Miller, Reliable Sources, Service Provider, Similar Products
Posted in Edition 09 | No Comments »
