February 15th, 2010
It has been found that it is impossible to keep a foundation of loyal customers without a foundation of loyal employees. Read the rest of this entry »
Tags: Congeniality, Customer Loyalty, Customer Service Training, Great Customer Service, Happy Customer, Improving Customer Service, Leadership, Loyal Customers, Loyal Employees, Milestone, Money, Monkey, Payroll, Profitability, Self Esteem, Silk, True Change, Ugly Truth, Vogue
Posted in Edition 20 | No Comments »
November 26th, 2009
Spending time getting to know your customers will help you reap long term benefits in profitability.. Read the rest of this entry »
Tags: Building Customer Loyalty, Compassion, Current State, Customer Service, Desires, Dime A Dozen, Expectation, Focus, Hospitality, Master Strategies, Master Strategy, New President, Next Level, Patient Ear, People, Profitability, Smile, Spending Time, State Of The Economy, Unemployment
Posted in Edition 18 | No Comments »
September 27th, 2009
Spending time getting to know your customers will help you reap long term benefits in profitability..
Read the rest of this entry »
Tags: Building Customer Loyalty, Compassion, Current State, Customer Service, Desires, Dime A Dozen, Focus, Hospitality, Master Strategies, Master Strategy, New President, Next Level, Patient Ear, People, Profitability, Smile, Spending Time, State Of The Economy, Unemployment
Posted in Edition 17 | 1 Comment »
September 27th, 2009
Ironically, the cost of keeping a client is less costly than trying to find a new one…
Read the rest of this entry »
Tags: Bottom Line, Client Acquisition, Difficult Times, Dollar Purchase, Dollar Sales, Experiences, Family And Friends, Family Friends, Friends And Neighbors, Gasoline, Ironically, Loyalty, Negative Interaction, Paced World, Profitability, Real Estate, Remote Control, S Market, S Sales, Telecommunications, Television Production
Posted in Edition 14 | No Comments »
September 26th, 2009
Consistently deliver a truly awesome customer experience each and every day.. Read the rest of this entry »
Tags: 5 Steps, Advantage, Business Owners, Customer Experience, Decisions, Difficult Times, Economic Conditions, Focus, Foreseeable Future, Game, Hypothesis, Inquiries, Long Time, Lot, Loyalty, Money, Norm, Profitability, Shoppers, Variety
Posted in Edition 12 | No Comments »
September 26th, 2009
Consistently deliver a truly awesome customer experience each and every day..
Read the rest of this entry »
Tags: 5 Steps, Advantage, Business Owners, Customer Experience, Decisions, Difficult Times, Economic Conditions, Focus, Foreseeable Future, Game, Hypothesis, Inquiries, Long Time, Lot, Loyalty, Money, Norm, Profitability, Shoppers, Variety
Posted in Edition 11 | No Comments »
September 26th, 2009
Customer loyalty is widely accepted as being worth nurturing, but what are the main business factors that directly influence the loyalty of your customers? Read the rest of this entry »
Tags: Building Customer Loyalty, Business B2b, Business Factors, Customer Lifetime Value, Customer Relationships, Customer Retention, Customers Needs, Gimmicks, Influence Consumers, Influence Customer, Key Areas, Loyal Customers, Loyalty Card, Loyalty Programmes, Moulding, Nordstrom, Profitability, Relevant Customer, Time North, Volume Ii
Posted in Edition 07 | No Comments »
September 26th, 2009
In the increasing trend of out-sourcing customer service departments overseas, we look to giving you some very good reasons why it should be closer to home. Read the rest of this entry »
Tags: Acquisitions, Backwater, Closer To Home, Customer Service Department, Customer Service Departments, Empathy, Employee Morale, Exec Team, Management Team, National Cellular Network, Openness, Organiz, Profitability, Sales Marketing, Sales Organization, Salespeople, Service Folks, Silo, Silos, Snake, Team Meetings
Posted in Edition 06 | No Comments »
