May 26th, 2010
The CEO of TeleFaction discusses how you can measure the customer experience effectively to produce true levels of satisfaction. Read the rest of this entry »
Tags: Bottom Line, Ceo, Corporate Message, Customer Base, Customer Experience, Customer Experience Management, Customer Loyalty, Customer Management, Customer Service Strategy, Customer Surveys, Danish Company, Downloads, Efficiency, Employee Engagement, Journeys, Measurements, New Business, Presentation, Presentations, Profitability, Satisfaction, Team Of Experts
Posted in Edition 23 | No Comments »
May 21st, 2010
It has been approximately 40 years since marketing professor and guru Dr. Philip Kotler coined the concept of the four P’s of marketing – product, price, place, and promotion. Read the rest of this entry »
Tags: Attributes, Co Workers, Corporate Ethics, Corporate Policies, Customer Acquisition, Customer Concerns, Customer Needs, Customer Retention, Desire, Guru, High Energy, Internal Culture, Line Staff, Marketing Product, Philip Kotler, Profitability, Service Ethics, Standard Operating Procedure, Vocabulary, Willingness
Posted in Edition 23 | No Comments »
April 26th, 2010
It has been approximately 40 years since marketing professor and guru Dr. Philip Kotler coined the concept of the four P’s of marketing – product, price, place, and promotion. Read the rest of this entry »
Tags: Attributes, Co Workers, Corporate Ethics, Corporate Policies, Customer Acquisition, Customer Concerns, Customer Needs, Customer Retention, Desire, Guru, High Energy, Internal Culture, Line Staff, Marketing Product, Philip Kotler, Profitability, Service Ethics, Standard Operating Procedure, Vocabulary, Willingness
Posted in Edition 22 | No Comments »
February 15th, 2010
It has been found that it is impossible to keep a foundation of loyal customers without a foundation of loyal employees. Read the rest of this entry »
Tags: Congeniality, Customer Loyalty, Customer Service Training, Great Customer Service, Happy Customer, Improving Customer Service, Leadership, Loyal Customers, Loyal Employees, Milestone, Money, Monkey, Payroll, Profitability, Self Esteem, Silk, True Change, Ugly Truth, Vogue
Posted in Edition 20 | No Comments »
November 26th, 2009
Spending time getting to know your customers will help you reap long term benefits in profitability.. Read the rest of this entry »
Tags: Building Customer Loyalty, Compassion, Current State, Customer Service, Desires, Dime A Dozen, Expectation, Focus, Hospitality, Master Strategies, Master Strategy, New President, Next Level, Patient Ear, People, Profitability, Smile, Spending Time, State Of The Economy, Unemployment
Posted in Edition 18 | 1 Comment »
September 27th, 2009
Spending time getting to know your customers will help you reap long term benefits in profitability..
Read the rest of this entry »
Tags: Building Customer Loyalty, Compassion, Current State, Customer Service, Desires, Dime A Dozen, Focus, Hospitality, Master Strategies, Master Strategy, New President, Next Level, Patient Ear, People, Profitability, Smile, Spending Time, State Of The Economy, Unemployment
Posted in Edition 17 | No Comments »
September 27th, 2009
Ironically, the cost of keeping a client is less costly than trying to find a new one…
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Tags: Bottom Line, Client Acquisition, Difficult Times, Dollar Purchase, Dollar Sales, Experiences, Family And Friends, Family Friends, Friends And Neighbors, Gasoline, Ironically, Loyalty, Negative Interaction, Paced World, Profitability, Real Estate, Remote Control, S Market, S Sales, Telecommunications, Television Production
Posted in Edition 14 | No Comments »
September 26th, 2009
Consistently deliver a truly awesome customer experience each and every day.. Read the rest of this entry »
Tags: 5 Steps, Advantage, Business Owners, Customer Experience, Decisions, Difficult Times, Economic Conditions, Focus, Foreseeable Future, Game, Hypothesis, Inquiries, Long Time, Lot, Loyalty, Money, Norm, Profitability, Shoppers, Variety
Posted in Edition 12 | No Comments »
September 26th, 2009
Consistently deliver a truly awesome customer experience each and every day..
Read the rest of this entry »
Tags: 5 Steps, Advantage, Business Owners, Customer Experience, Decisions, Difficult Times, Economic Conditions, Focus, Foreseeable Future, Game, Hypothesis, Inquiries, Long Time, Lot, Loyalty, Money, Norm, Profitability, Shoppers, Variety
Posted in Edition 11 | No Comments »
September 26th, 2009
Customer loyalty is widely accepted as being worth nurturing, but what are the main business factors that directly influence the loyalty of your customers? Read the rest of this entry »
Tags: Building Customer Loyalty, Business B2b, Business Factors, Customer Lifetime Value, Customer Relationships, Customer Retention, Customers Needs, Gimmicks, Influence Consumers, Influence Customer, Key Areas, Loyal Customers, Loyalty Card, Loyalty Programmes, Moulding, Nordstrom, Profitability, Relevant Customer, Time North, Volume Ii
Posted in Edition 07 | No Comments »
