If you’re finding it a challenge to create profits, you might appreciate knowing that you’re not alone. Profits in this Great Recession are elusive for other businesspeople, too. Read the rest of this entry »
Strategies for Maximum Customer Loyalty, Profits
April 26th, 2010Tags: American Businesspeople, Business Networking Group, Case In Point, Customer Loyalty Profits, Customer Retention, Executives Association, Loyal Customers, Maximum Customer, Member Businesses, Perceptions, Positive Messages, Price Quality, Profit Analysis, Prospects, Recession, Sales Messages, Sales Situations, Seattle Area, Strengths Weaknesses, Washington State University
Posted in Edition 22 | No Comments »
Strategies for Maximum Customer Loyalty, Profits
March 24th, 2010If you’re finding it a challenge to create profits, you might appreciate knowing that you’re not alone. Profits in this Great Recession are elusive for other businesspeople, too. Read the rest of this entry »
Tags: American Businesspeople, Business Networking Group, Case In Point, Customer Loyalty Profits, Customer Retention, Executives Association, Loyal Customers, Maximum Customer, Member Businesses, Perceptions, Positive Messages, Price Quality, Profit Analysis, Prospects, Recession, Sales Messages, Sales Situations, Seattle Area, Strengths Weaknesses, Washington State University
Posted in Edition 21 | No Comments »
Consumer Behavior Revolution
January 19th, 2010There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some…. Read the rest of this entry »
Tags: Business To Consumer, Collection Methodology, Communication Channels, Competitive Advantage, Consumer Behavior, Customer Experience, Customer Intelligence, Evangelists, Experience Data, Facebooking, Focus Groups, Mainstream Media, Mass Communication, No Doubt, Perceptions, Phone Interviews, Similar Products, Social Networks, Tempers, Traditional Focus
Posted in Edition 19 | 2 Comments »
Consumer Behavior Revolution
November 26th, 2009There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks.
Tags: Business To Consumer, Collection Methodology, Communication Channels, Competitive Advantage, Consumer Behavior, Customer Experience, Customer Intelligence, Evangelists, Experience Data, Facebooking, Focus Groups, Mainstream Media, Mass Communication, No Doubt, Perceptions, Phone Interviews, Similar Products, Social Networks, Telefaction, Tempers, Traditional Focus
Posted in Edition 18 | 2 Comments »
Customer Expectations vs. Customer Needs
September 26th, 2009The first rule of stellar service delivery is: Service is all about expectations.. Read the rest of this entry »
Tags: Bell Curve, Benjamin Schneider, Customer Delight, Customer Expectations, Customer Loyalty, Customer Value, David E Bowen, First Time Every Time, Gas Station, Impress, Median, Outrage, Perceptions, Prof David, Quality Of Service, Quality Product, Ray Miller, Self Service, Service Delivery, Service Expectations, Stellar Service
Posted in Edition 13 | No Comments »
Customer Expectations vs. Customer Needs
September 26th, 2009The first rule of stellar service delivery is: Service is all about expectations..
Tags: Customer Expectations, Customer Loyalty, Customer Relationship, Customer Value, First Time Every Time, Gas Station, Impress, Last Time, Perceptions, Quality Product, Ray Miller, Self Service, Service Delivery, Service Expectations, Service Gas, Stellar Service
Posted in Edition 12 | No Comments »