May 21st, 2010
It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises. Read the rest of this entry »
Tags: Consumer Expectations, Consumers, Customer Loyalty, Decade, Desires, Expectation, Hotel Room, Leaves, Letdown, Marketing Consultancy, Marketplace Success, New York Marketing, Organization, People, President Robert, Promise, Promises, Reason To Believe, Safety And Security, Service Provider
Posted in Edition 23 | No Comments »
November 26th, 2009
Spending time getting to know your customers will help you reap long term benefits in profitability.. Read the rest of this entry »
Tags: Building Customer Loyalty, Compassion, Current State, Customer Service, Desires, Dime A Dozen, Expectation, Focus, Hospitality, Master Strategies, Master Strategy, New President, Next Level, Patient Ear, People, Profitability, Smile, Spending Time, State Of The Economy, Unemployment
Posted in Edition 18 | 1 Comment »
September 27th, 2009
Spending time getting to know your customers will help you reap long term benefits in profitability..
Read the rest of this entry »
Tags: Building Customer Loyalty, Compassion, Current State, Customer Service, Desires, Dime A Dozen, Focus, Hospitality, Master Strategies, Master Strategy, New President, Next Level, Patient Ear, People, Profitability, Smile, Spending Time, State Of The Economy, Unemployment
Posted in Edition 17 | No Comments »
September 26th, 2009
The U.S. economy is in a recession and that as marketers, we need to work within that reality. Here are some tips for what you should do.
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Tags: Act, Budgets, Business Case, Business Investment, Ceo, Creative, Decisions, Downturn, Economy, Justification, Market Share, Marketers, Marketing, People, Recession, Roi, Schema, Software Companies, Sound Business, Target Markets, Technology
Posted in Edition 09 | No Comments »
September 26th, 2009
Are we in a recession? Maybe, maybe not. However, let’s assume that at least the U.S. economy will be in a recession and that as marketers, we need to work within that reality. Read the rest of this entry »
Tags: Act, Budgets, Business Case, Business Investment, Ceo, Decisions, Downturn, Economy, Justification, Market Share, Marketers, Marketing, People, Recession, Roi, Sound Business, Target Markets, Technology
Posted in Edition 08 | No Comments »
September 26th, 2009
Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services.
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Tags: Art Equipment, Cue, Customer Service, Exceed, Home Steps, Leaves, New Fitness Center, People, Reflection, Rude Service, Rule 1, State Of The Art, Time Rule
Posted in Edition 07 | No Comments »
