February 15th, 2010
It has been found that it is impossible to keep a foundation of loyal customers without a foundation of loyal employees. Read the rest of this entry »
Tags: Congeniality, Customer Loyalty, Customer Service Training, Great Customer Service, Happy Customer, Improving Customer Service, Leadership, Loyal Customers, Loyal Employees, Milestone, Money, Monkey, Payroll, Profitability, Self Esteem, Silk, True Change, Ugly Truth, Vogue
Posted in Edition 20 | No Comments »
September 27th, 2009
If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task.
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Tags: 80s, Best Seller Lists, Bonds, Creating Customer Loyalty, Customer Expectations, Customized Products, Exceed, Expectation, Insurmountable Task, Loyal Customers, Loyalty Effect, Marketplace, Money, Myth 2, Myth 3, Myths, Nee, Providing Customer Service, Simple Satisfaction, Technology, Truth
Posted in Edition 17 | No Comments »
September 27th, 2009
If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task. Read the rest of this entry »
Tags: 80s, Best Seller Lists, Bonds, Creating Customer Loyalty, Customer Expectations, Customized Products, Exceed, Expectation, Insurmountable Task, Loyal Customers, Loyalty Effect, Money, Myth 2, Myth 3, Myths, Providing Customer Service, Simple Satisfaction, Technology, Truth
Posted in Edition 16 | No Comments »
September 26th, 2009
Consistently deliver a truly awesome customer experience each and every day.. Read the rest of this entry »
Tags: 5 Steps, Advantage, Business Owners, Customer Experience, Decisions, Difficult Times, Economic Conditions, Focus, Foreseeable Future, Game, Hypothesis, Inquiries, Long Time, Lot, Loyalty, Money, Norm, Profitability, Shoppers, Variety
Posted in Edition 12 | No Comments »
September 26th, 2009
In these tough and challenging times, getting the customer experience right is critical…
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Tags: Acquisition, Challenging Times, Colleagues, Customer Economy, Customer Experience, Customer Focus, Decisions, Disposable Income, Economic Downturn, Existing Customers, Financial Responsibility, Focus Shifts, Income Customers, Last Time, Money, New Business, Ray Miller, Relationships, Service Experience, Slow Economy, True Mind
Posted in Edition 11 | No Comments »
September 26th, 2009
Consistently deliver a truly awesome customer experience each and every day..
Read the rest of this entry »
Tags: 5 Steps, Advantage, Business Owners, Customer Experience, Decisions, Difficult Times, Economic Conditions, Focus, Foreseeable Future, Game, Hypothesis, Inquiries, Long Time, Lot, Loyalty, Money, Norm, Profitability, Shoppers, Variety
Posted in Edition 11 | No Comments »
September 25th, 2009
Pardon me. But I have a question for you. Can you help me understand why my bank and my insurance company do not want anymore of my money?
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Tags: 10 Years, Business Relationship, Dialogue, Earnings, Guess, Initiatives, Insurance, Insurance Company, Insurance Premiums, Insurance Provider, Insurer, Large Group, Leander, Life Business, Loyal Customer, Loyalty, Money, Referral, Would Make Sense
Posted in Edition 03 | No Comments »
September 25th, 2009
The service, that your customers experience is a key component in your ability to secure customer loyalty. Read the rest of this entry »
Tags: Competitiveness, Consumers, Customer Experience, Customer Loyalty, Customer Satisfaction, Customers Satisfaction, Dissatisfaction, Insight, Lasting Impressions, Mass Communication, Money, Notion, Parameters, Personal Contact, Possibilities, Purchase Decision, Self Service, Spite, Strategic Success Factors, Telephone Service
Posted in Edition 01 | No Comments »
