A study in the summer of 2006 revealed (again!) that consumers rated customer service as the number one influence for their loyalty to a company. Read the rest of this entry »
Six universal drivers to assure customer satisfaction
September 25th, 2009Tags: Consistency, Consumer Experience, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Service Experience, Empathy, Excellent Customer Service, Key Role, Menus, Personal Attention, Profitability, Promptness, Responsiveness, Scripted, Service Experiences, Survey Showed That, Universal Drivers, Voice Intonation, Willi
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