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	<title>Return on Behavior Magazine &#187; Marketing Management</title>
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	<link>http://www.returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals who go that extra mile for knowledge</description>
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		<title>More important facts you cannot ignore &#8211; part 4</title>
		<link>http://www.returnonbehavior.com/more-important-facts-you-cannot-ignore-part-4/</link>
		<comments>http://www.returnonbehavior.com/more-important-facts-you-cannot-ignore-part-4/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 08:04:22 +0000</pubDate>
		<dc:creator>TeleFaction A/S</dc:creator>
				<category><![CDATA[Edition 04]]></category>
		<category><![CDATA[Benefit]]></category>
		<category><![CDATA[Buzz]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Commodities]]></category>
		<category><![CDATA[Competing Products]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service Conferences]]></category>
		<category><![CDATA[Customer Strategy]]></category>
		<category><![CDATA[Emotion]]></category>
		<category><![CDATA[Important Facts]]></category>
		<category><![CDATA[Insights]]></category>
		<category><![CDATA[Management Consultants]]></category>
		<category><![CDATA[Marketing Management]]></category>
		<category><![CDATA[Marketing Research]]></category>
		<category><![CDATA[Phone Service]]></category>
		<category><![CDATA[Quotes]]></category>
		<category><![CDATA[Satisfaction]]></category>
		<category><![CDATA[Sentences]]></category>
		<category><![CDATA[Service Customer]]></category>
		<category><![CDATA[Service Marketing]]></category>
		<category><![CDATA[Shaun Smith]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=330</guid>
		<description><![CDATA[Whenever you attend marketing, management or customer service conferences, you will hear the same exciting thing every time.

For your benefit, TeleFaction brings you selected facts that are important  for most businesses and organizations.

Marketing research is said to have shown that about 70 to 80% of all products are perceived as commodities, that is, seen [...]]]></description>
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		<title>Facts you cannot ignore as a customer service or marketing manager</title>
		<link>http://www.returnonbehavior.com/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/</link>
		<comments>http://www.returnonbehavior.com/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 19:43:49 +0000</pubDate>
		<dc:creator>Micheal Leander Nielsen</dc:creator>
				<category><![CDATA[Edition 02]]></category>
		<category><![CDATA[Battleground]]></category>
		<category><![CDATA[Business Leaders]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Interactions]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Projects]]></category>
		<category><![CDATA[Customer Service Conference]]></category>
		<category><![CDATA[Customer Service Conferences]]></category>
		<category><![CDATA[Customer Strategy]]></category>
		<category><![CDATA[Differentiators]]></category>
		<category><![CDATA[Gartner]]></category>
		<category><![CDATA[Ivens]]></category>
		<category><![CDATA[Management Consultants]]></category>
		<category><![CDATA[Marketing Management]]></category>
		<category><![CDATA[Marketing Manager]]></category>
		<category><![CDATA[Phone Experience]]></category>
		<category><![CDATA[Phone Service]]></category>
		<category><![CDATA[Relevant Facts]]></category>
		<category><![CDATA[Service Customer]]></category>
		<category><![CDATA[Sustainable Business]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=188</guid>
		<description><![CDATA[If you attend a marketing, management or customer service conference, you are bound to hear a whole bunch of quotes and &#8220;buzz-sentences&#8221;&#8230;
For your benefit, TeleFaction brings you selected facts that are important for most businesses and organizations. This page will be complemented/updated successively, and from 2007 you can expect to find links to TeleFaction&#8217;s own [...]]]></description>
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		<title>Service and marketing facts you cannot ignore</title>
		<link>http://www.returnonbehavior.com/service-and-marketing-facts-you-cannot-ignore/</link>
		<comments>http://www.returnonbehavior.com/service-and-marketing-facts-you-cannot-ignore/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 19:02:52 +0000</pubDate>
		<dc:creator>TeleFaction A/S</dc:creator>
				<category><![CDATA[Edition 01]]></category>
		<category><![CDATA[American Banks]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Customer Defection]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Experiences]]></category>
		<category><![CDATA[Customer Projects]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Customer Service Conferences]]></category>
		<category><![CDATA[Customer Service Strategy]]></category>
		<category><![CDATA[Defection Rate]]></category>
		<category><![CDATA[Good Customer Service]]></category>
		<category><![CDATA[Inbound Service]]></category>
		<category><![CDATA[Management Consultants]]></category>
		<category><![CDATA[Manager Marketing]]></category>
		<category><![CDATA[Marketing Management]]></category>
		<category><![CDATA[Marketing Manager]]></category>
		<category><![CDATA[Mckinsey]]></category>
		<category><![CDATA[Retail Bank]]></category>
		<category><![CDATA[S Sales]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=146</guid>
		<description><![CDATA[This article provides you with hardcore facts, that any contact center manager, marketing manager, call center manager and CEO cannot ignore.

Whenever you attend marketing, management or customer service conferences, or speak to management consultants, for that matter, you are bound to hear whole bunch of quotes and &#8220;buzz-sentences&#8221; again and again.
For your benefit, TeleFaction brings [...]]]></description>
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