January 19th, 2010
The way in which we care for customers is expanding fast. Welcome to the exciting world of social media.. A growing trend in the Twitter universe is customer service support. Read the rest of this entry »
Tags: Apologies, Better Business Bureau, Cable Company, Cable Television, Company Representative, Customer Satisfaction, Customer Service Support, Expanding Universe, Frustrations, Internet Cable, Internet Connection, Management Strategies, Management Strategy, Problem Resolution, Reputation Management, Tattered Reputation, Timely Manner, Twitter, Unparalleled Customer Service, Wait Times
Posted in Edition 19 | No Comments »
November 26th, 2009
The way in which we care for customers is expanding fast. Welcome to the exciting world of social media..
Read the rest of this entry »
Tags: Apologies, Better Business Bureau, Cable Company, Cable Television, Company Representative, Customer Satisfaction, Customer Service Support, Expanding Universe, Frustrations, Internet Cable, Internet Connection, Management Strategies, Management Strategy, Problem Resolution, Reputation Management, Tattered Reputation, Timely Manner, Twitter, Unparalleled Customer Service, Wait Times
Posted in Edition 18 | 1 Comment »
September 26th, 2009
Businesses stand to reap massive rewards by regularly reviewing strategies that enable them to create value for their customers. Read the rest of this entry »
Tags: Assessment Tool, Benchmarking, Business Value, Capabilities, Competence Management, Conversations, Current, Customer Focus, Customer Management, Customer Value, Discovery, Evaluation Session, Implication, Insights, Logic, Management Assessment, Management Strategy, Nature, Organisa, Own Destiny, Prospective Customers, Rewards, Value Chain
Posted in Edition 05 | No Comments »
