January 19th, 2010
In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »
Tags: Act, Business Strategies, Contact Center, Customer Advocates, Customer Base, Exact Moment, Experiences, Goals, Loyalty, Poor Customer Service, Prerequisites, Relationship, Satisfaction, Self Service, Surveys
Posted in Edition 19 | No Comments »
January 19th, 2010
With customers focusing on location and cost in their hotel choice stays, and since a hotel property’s location is fixed, building guest loyalty is crucial – but how can it be achieved? Read the rest of this entry »
Tags: Attractive Location, Commodity, Consumer Groups, Economic Times, Favourites, Flags, Fundamental Lesson, Guess, Hospitality Industry, Hotel Brand, Hotel Choice, Hotel Owners, Hotel Property, Ith, Joe Sullivan, Local Market, Loyalty, Obstacles, Segments, Service Characteristics, Target Consumer, Target Segment, Unifocus
Posted in Edition 19 | No Comments »
November 26th, 2009
Once upon a time, business owners used to know their customers by name.
Read the rest of this entry »
Tags: Big Picture, Business Owners, Couples, Different Companies, Ears, End Users, Garden Material, Likelihood, Loyal Relationship, Loyalty, Market Segment, Marketing Strategies, Product Preferences, Reluctance, Seduction, Time Business, Traps, Using Technology, Willingness, Wink
Posted in Edition 18 | No Comments »
September 27th, 2009
Once upon a time, business owners used to know their customers by name. Read the rest of this entry »
Tags: Big Picture, Business Owners, Couples, Different Companies, Ears, End Users, Garden Material, Likelihood, Loyal Relationship, Loyalty, Market Segment, Marketing Strategies, Product Preferences, Reluctance, Seduction, Time Business, Traps, Using Technology, Willingness, Wink
Posted in Edition 17 | 3 Comments »
September 27th, 2009
It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. Read the rest of this entry »
Tags: Business Strategies, Climate, Competitiveness, Credit Crunch, Current Situation, Custo, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, High Quality, Honest Communication, Interaction, Loyalty, No Doubt, Philosophy, Premium Price, Proximity, Rewards, Trategy, Uncertain Times
Posted in Edition 16 | No Comments »
September 27th, 2009
Now, more than ever, British SMEs are devoting time, money and effort to improving their customer relationships.
Read the rest of this entry »
Tags: 12 Months, Attributes, Better Customer Service, Business Environment, Business Sectors, Customer Insights, Customer Relationships, Decision Makers, Economic Downturn, Loyalty, Market Changes, Personal Touch, Quality Of Service, Respondents, Retail Outlets, Successful Business, Time Money, Tough Times, Uk Smes, World Economy
Posted in Edition 15 | No Comments »
September 27th, 2009
With the rise of web 2.0 and social networking, price comparison sites and online discount codes, retailers and home shopping brands must adapt quickly. Read the rest of this entry »
Tags: 12 Months, Business Unit, Director Of Marketing, End Result, Experian, Hitwise, Home Shopping, Integrated Marketing, Isolation, Loyal Customers, Loyalty, Marketing Consulting, Marketing Strategy, Multi Channel Marketing, Online Shoppers, Price Comparison Sites, Savvy Customers, Social Networking, Two Seasons, Value Customers, Value Propositions
Posted in Edition 15 | No Comments »
September 27th, 2009
It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. Read the rest of this entry »
Tags: Business Strategies, Climate, Competitiveness, Credit Crunch, Current Situation, Custo, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, High Quality, Honest Communication, Interaction, Loyalty, No Doubt, Philosophy, Premium Price, Proximity, Rewards, Trategy, Uncertain Times
Posted in Edition 15 | No Comments »
September 27th, 2009
Ironically, the cost of keeping a client is less costly than trying to find a new one…
Read the rest of this entry »
Tags: Bottom Line, Client Acquisition, Difficult Times, Dollar Purchase, Dollar Sales, Experiences, Family And Friends, Family Friends, Friends And Neighbors, Gasoline, Ironically, Loyalty, Negative Interaction, Paced World, Profitability, Real Estate, Remote Control, S Market, S Sales, Telecommunications, Television Production
Posted in Edition 14 | No Comments »
September 26th, 2009
Consistently deliver a truly awesome customer experience each and every day.. Read the rest of this entry »
Tags: 5 Steps, Advantage, Business Owners, Customer Experience, Decisions, Difficult Times, Economic Conditions, Focus, Foreseeable Future, Game, Hypothesis, Inquiries, Long Time, Lot, Loyalty, Money, Norm, Profitability, Shoppers, Variety
Posted in Edition 12 | No Comments »
