<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Return on Behavior Magazine &#187; Loyal Customers</title>
	<atom:link href="http://www.returnonbehavior.com/tag/loyal-customers/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals who go that extra mile for knowledge</description>
	<lastBuildDate>Thu, 01 Jul 2010 02:25:26 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Strategies for Maximum Customer Loyalty, Profits</title>
		<link>http://www.returnonbehavior.com/strategies-for-maximum-customer-loyalty-profits/</link>
		<comments>http://www.returnonbehavior.com/strategies-for-maximum-customer-loyalty-profits/#comments</comments>
		<pubDate>Mon, 26 Apr 2010 09:08:05 +0000</pubDate>
		<dc:creator>Terry Corbell</dc:creator>
				<category><![CDATA[Edition 22]]></category>
		<category><![CDATA[American Businesspeople]]></category>
		<category><![CDATA[Business Networking Group]]></category>
		<category><![CDATA[Case In Point]]></category>
		<category><![CDATA[Customer Loyalty Profits]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Executives Association]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Maximum Customer]]></category>
		<category><![CDATA[Member Businesses]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Positive Messages]]></category>
		<category><![CDATA[Price Quality]]></category>
		<category><![CDATA[Profit Analysis]]></category>
		<category><![CDATA[Prospects]]></category>
		<category><![CDATA[Recession]]></category>
		<category><![CDATA[Sales Messages]]></category>
		<category><![CDATA[Sales Situations]]></category>
		<category><![CDATA[Seattle Area]]></category>
		<category><![CDATA[Strengths Weaknesses]]></category>
		<category><![CDATA[Washington State University]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2045</guid>
		<description><![CDATA[If you’re finding it a challenge to create profits, you might appreciate knowing that you’re not alone. Profits in this Great Recession are elusive  for other businesspeople, too.
A case in point: 50 percent of the members in a Seattle-area business-networking group admit to selling products at below cost to remain in float. That’s according to a survey by [...]]]></description>
		<wfw:commentRss>http://www.returnonbehavior.com/strategies-for-maximum-customer-loyalty-profits/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Strategies for Maximum Customer Loyalty, Profits</title>
		<link>http://www.returnonbehavior.com/strategies-for-maximum-customer-loyalty-profits-2/</link>
		<comments>http://www.returnonbehavior.com/strategies-for-maximum-customer-loyalty-profits-2/#comments</comments>
		<pubDate>Wed, 24 Mar 2010 12:19:29 +0000</pubDate>
		<dc:creator>Terry Corbell</dc:creator>
				<category><![CDATA[Edition 21]]></category>
		<category><![CDATA[American Businesspeople]]></category>
		<category><![CDATA[Business Networking Group]]></category>
		<category><![CDATA[Case In Point]]></category>
		<category><![CDATA[Customer Loyalty Profits]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Executives Association]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Maximum Customer]]></category>
		<category><![CDATA[Member Businesses]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Positive Messages]]></category>
		<category><![CDATA[Price Quality]]></category>
		<category><![CDATA[Profit Analysis]]></category>
		<category><![CDATA[Prospects]]></category>
		<category><![CDATA[Recession]]></category>
		<category><![CDATA[Sales Messages]]></category>
		<category><![CDATA[Sales Situations]]></category>
		<category><![CDATA[Seattle Area]]></category>
		<category><![CDATA[Strengths Weaknesses]]></category>
		<category><![CDATA[Washington State University]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1965</guid>
		<description><![CDATA[If you’re finding it a challenge to create profits, you might appreciate knowing that you’re not alone. Profits in this Great Recession are elusive  for other businesspeople, too.
A case in point: 50 percent of the members in a Seattle-area business-networking group admit to selling products at below cost to remain in float. That’s according to a survey by [...]]]></description>
		<wfw:commentRss>http://www.returnonbehavior.com/strategies-for-maximum-customer-loyalty-profits-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Happy Employees Means Happy Clients</title>
		<link>http://www.returnonbehavior.com/happy-employees-means-happy-clients/</link>
		<comments>http://www.returnonbehavior.com/happy-employees-means-happy-clients/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 13:30:59 +0000</pubDate>
		<dc:creator>John Hersey</dc:creator>
				<category><![CDATA[Edition 20]]></category>
		<category><![CDATA[Congeniality]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service Training]]></category>
		<category><![CDATA[Great Customer Service]]></category>
		<category><![CDATA[Happy Customer]]></category>
		<category><![CDATA[Improving Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Loyal Employees]]></category>
		<category><![CDATA[Milestone]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Monkey]]></category>
		<category><![CDATA[Payroll]]></category>
		<category><![CDATA[Profitability]]></category>
		<category><![CDATA[Self Esteem]]></category>
		<category><![CDATA[Silk]]></category>
		<category><![CDATA[True Change]]></category>
		<category><![CDATA[Ugly Truth]]></category>
		<category><![CDATA[Vogue]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1815</guid>
		<description><![CDATA[It has been found that it is impossible to keep a foundation of loyal customers without a foundation of loyal employees. 
The best employees prefer to work for companies that provide the type of exceptional value that creates customer loyalty, thus, creating loyalty has become the toughest test for leadership.
Improving customer service has become the [...]]]></description>
		<wfw:commentRss>http://www.returnonbehavior.com/happy-employees-means-happy-clients/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dispelling Customer Loyalty Myths</title>
		<link>http://www.returnonbehavior.com/dispelling-customer-loyalty-myths-2/</link>
		<comments>http://www.returnonbehavior.com/dispelling-customer-loyalty-myths-2/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 20:07:34 +0000</pubDate>
		<dc:creator>Cindy Solomon</dc:creator>
				<category><![CDATA[Edition 17]]></category>
		<category><![CDATA[80s]]></category>
		<category><![CDATA[Best Seller Lists]]></category>
		<category><![CDATA[Bonds]]></category>
		<category><![CDATA[Creating Customer Loyalty]]></category>
		<category><![CDATA[Customer Expectations]]></category>
		<category><![CDATA[Customized Products]]></category>
		<category><![CDATA[Exceed]]></category>
		<category><![CDATA[Expectation]]></category>
		<category><![CDATA[Insurmountable Task]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Loyalty Effect]]></category>
		<category><![CDATA[Marketplace]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Myth 2]]></category>
		<category><![CDATA[Myth 3]]></category>
		<category><![CDATA[Myths]]></category>
		<category><![CDATA[Nee]]></category>
		<category><![CDATA[Providing Customer Service]]></category>
		<category><![CDATA[Simple Satisfaction]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Truth]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=854</guid>
		<description><![CDATA[If one were to read the thousands of books written  about creating customer loyalty, that would be an insurmountable task.


Each week the business best seller lists include books telling us that we  must &#8220;exceed customer expectations,&#8221; create &#8220;mass customized products&#8221; and  so on. Fact is, it really isn&#8217;t that hard. Much of [...]]]></description>
		<wfw:commentRss>http://www.returnonbehavior.com/dispelling-customer-loyalty-myths-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dispelling Customer Loyalty Myths</title>
		<link>http://www.returnonbehavior.com/dispelling-customer-loyalty-myths/</link>
		<comments>http://www.returnonbehavior.com/dispelling-customer-loyalty-myths/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 19:46:21 +0000</pubDate>
		<dc:creator>Cindy Solomon</dc:creator>
				<category><![CDATA[Edition 16]]></category>
		<category><![CDATA[80s]]></category>
		<category><![CDATA[Best Seller Lists]]></category>
		<category><![CDATA[Bonds]]></category>
		<category><![CDATA[Creating Customer Loyalty]]></category>
		<category><![CDATA[Customer Expectations]]></category>
		<category><![CDATA[Customized Products]]></category>
		<category><![CDATA[Exceed]]></category>
		<category><![CDATA[Expectation]]></category>
		<category><![CDATA[Insurmountable Task]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Loyalty Effect]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Myth 2]]></category>
		<category><![CDATA[Myth 3]]></category>
		<category><![CDATA[Myths]]></category>
		<category><![CDATA[Providing Customer Service]]></category>
		<category><![CDATA[Simple Satisfaction]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Truth]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=812</guid>
		<description><![CDATA[If one were to read the thousands of books written  about creating customer loyalty, that would be an insurmountable task. If one were to read the thousands of books written about creating customer loyalty and providing customer service over the past few years, you might begin to believe that it was an insurmountable task. [...]]]></description>
		<wfw:commentRss>http://www.returnonbehavior.com/dispelling-customer-loyalty-myths/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is Customer Service only a Cost-Factor?</title>
		<link>http://www.returnonbehavior.com/is-customer-service-only-a-cost-factor-2/</link>
		<comments>http://www.returnonbehavior.com/is-customer-service-only-a-cost-factor-2/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 19:36:17 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Edition 15]]></category>
		<category><![CDATA[Ambassadors]]></category>
		<category><![CDATA[Automation]]></category>
		<category><![CDATA[Business Customer]]></category>
		<category><![CDATA[Business Customer Service]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Servic]]></category>
		<category><![CDATA[Customer Status]]></category>
		<category><![CDATA[Experiences]]></category>
		<category><![CDATA[Finance Sector]]></category>
		<category><![CDATA[Global Economy]]></category>
		<category><![CDATA[Good Experience]]></category>
		<category><![CDATA[Industry Markets]]></category>
		<category><![CDATA[Insurance]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Mecca]]></category>
		<category><![CDATA[Optimization Specialists]]></category>
		<category><![CDATA[Paradigm]]></category>
		<category><![CDATA[Rapid Decrease]]></category>
		<category><![CDATA[Service Customer]]></category>
		<category><![CDATA[Specific Products]]></category>
		<category><![CDATA[Telco Industry]]></category>
		<category><![CDATA[Vital Aspect]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=792</guid>
		<description><![CDATA[Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product.

The global economy is in a down-turn and especially the finance sector is struggling. Apart from that, especially within the Insurance, Banking, Utility and Telco industry, markets are saturated and products are hard to comprehend and [...]]]></description>
		<wfw:commentRss>http://www.returnonbehavior.com/is-customer-service-only-a-cost-factor-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How brands can empower loyal customers</title>
		<link>http://www.returnonbehavior.com/how-brands-can-empower-loyal-customers-2/</link>
		<comments>http://www.returnonbehavior.com/how-brands-can-empower-loyal-customers-2/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 19:33:24 +0000</pubDate>
		<dc:creator>TheWiseMarketer.com published by Pete Clark</dc:creator>
				<category><![CDATA[Edition 15]]></category>
		<category><![CDATA[12 Months]]></category>
		<category><![CDATA[Business Unit]]></category>
		<category><![CDATA[Director Of Marketing]]></category>
		<category><![CDATA[End Result]]></category>
		<category><![CDATA[Experian]]></category>
		<category><![CDATA[Hitwise]]></category>
		<category><![CDATA[Home Shopping]]></category>
		<category><![CDATA[Integrated Marketing]]></category>
		<category><![CDATA[Isolation]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Marketing Consulting]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Multi Channel Marketing]]></category>
		<category><![CDATA[Online Shoppers]]></category>
		<category><![CDATA[Price Comparison Sites]]></category>
		<category><![CDATA[Savvy Customers]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Two Seasons]]></category>
		<category><![CDATA[Value Customers]]></category>
		<category><![CDATA[Value Propositions]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=784</guid>
		<description><![CDATA[With the rise of web 2.0 and social networking, price comparison sites and online discount codes, retailers and home shopping brands must adapt quickly.
The report, entitled &#8216;Engaging online with the empowered consumer&#8217;, found that consumers are now expecting greater value for money as well as better levels of service from retail and home shopping brands. [...]]]></description>
		<wfw:commentRss>http://www.returnonbehavior.com/how-brands-can-empower-loyal-customers-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How brands can empower loyal customers</title>
		<link>http://www.returnonbehavior.com/how-brands-can-empower-loyal-customers/</link>
		<comments>http://www.returnonbehavior.com/how-brands-can-empower-loyal-customers/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 18:45:51 +0000</pubDate>
		<dc:creator>TheWiseMarketer.com published by Pete Clark</dc:creator>
				<category><![CDATA[Edition 14]]></category>
		<category><![CDATA[12 Months]]></category>
		<category><![CDATA[Business Unit]]></category>
		<category><![CDATA[Director Of Marketing]]></category>
		<category><![CDATA[End Result]]></category>
		<category><![CDATA[Experian]]></category>
		<category><![CDATA[Hitwise]]></category>
		<category><![CDATA[Home Shopping]]></category>
		<category><![CDATA[Integrated Marketing]]></category>
		<category><![CDATA[Isolation]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Marketing Consulting]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Multi Channel Marketing]]></category>
		<category><![CDATA[Online Shoppers]]></category>
		<category><![CDATA[Price Comparison Sites]]></category>
		<category><![CDATA[Savvy Customers]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Two Seasons]]></category>
		<category><![CDATA[Value Customers]]></category>
		<category><![CDATA[Value Propositions]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=739</guid>
		<description><![CDATA[With the rise of web 2.0 and social networking, price comparison sites and online discount codes, brands must adapt quickly in order to connect online with today&#8217;s &#8216;empowered consumer&#8217;, according to a report by Experian.
The report, entitled &#8216;Engaging online with the empowered consumer&#8217;, found that consumers are now expecting greater value for money as well [...]]]></description>
		<wfw:commentRss>http://www.returnonbehavior.com/how-brands-can-empower-loyal-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is Customer Service only a Cost-Factor?</title>
		<link>http://www.returnonbehavior.com/is-customer-service-only-a-cost-factor/</link>
		<comments>http://www.returnonbehavior.com/is-customer-service-only-a-cost-factor/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 18:43:04 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Edition 14]]></category>
		<category><![CDATA[Ambassadors]]></category>
		<category><![CDATA[Automation]]></category>
		<category><![CDATA[Business Customer]]></category>
		<category><![CDATA[Business Customer Service]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer Status]]></category>
		<category><![CDATA[Experiences]]></category>
		<category><![CDATA[Finance Sector]]></category>
		<category><![CDATA[Global Economy]]></category>
		<category><![CDATA[Good Experience]]></category>
		<category><![CDATA[Industry Markets]]></category>
		<category><![CDATA[Insurance]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Mecca]]></category>
		<category><![CDATA[Optimization Specialists]]></category>
		<category><![CDATA[Paradigm]]></category>
		<category><![CDATA[Rapid Decrease]]></category>
		<category><![CDATA[Service Customer]]></category>
		<category><![CDATA[Specific Products]]></category>
		<category><![CDATA[Telco Industry]]></category>
		<category><![CDATA[Vital Aspect]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=734</guid>
		<description><![CDATA[Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product.
The global economy is in a down-turn and especially the finance sector is struggling. Apart from that, especially within the Insurance, Banking, Utility and Telco industry, markets are saturated and products are hard to comprehend and [...]]]></description>
		<wfw:commentRss>http://www.returnonbehavior.com/is-customer-service-only-a-cost-factor/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to create a stable but dynamic Customer Environment</title>
		<link>http://www.returnonbehavior.com/how-to-create-a-stable-but-dynamic-customer-environment-2/</link>
		<comments>http://www.returnonbehavior.com/how-to-create-a-stable-but-dynamic-customer-environment-2/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 14:34:47 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Edition 10]]></category>
		<category><![CDATA[Accurate Sense]]></category>
		<category><![CDATA[Business Evolution]]></category>
		<category><![CDATA[Catching The Wind]]></category>
		<category><![CDATA[Changing Preferences]]></category>
		<category><![CDATA[Coincidence]]></category>
		<category><![CDATA[Curves]]></category>
		<category><![CDATA[Customer Environment]]></category>
		<category><![CDATA[Customer Experiences]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Requirements]]></category>
		<category><![CDATA[Dynamic Customer]]></category>
		<category><![CDATA[Early Warning]]></category>
		<category><![CDATA[Evolution]]></category>
		<category><![CDATA[Fac]]></category>
		<category><![CDATA[Increase Customer Retention]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Organizational Aspects]]></category>
		<category><![CDATA[Pace]]></category>
		<category><![CDATA[Product Differentiation]]></category>
		<category><![CDATA[Success And Failure]]></category>
		<category><![CDATA[Track Customer]]></category>
		<category><![CDATA[Winds Of Change]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=605</guid>
		<description><![CDATA[Constant change rules the world and constant changing customer requirements rule your business.
Evolution is the best proof for the fact that nothing is stable!
Keeping up the pace in customers&#8217; changing requirements is a tough issue for everyone. Increasing competition forces companies to be absolutely up-to-speed in addressing and fulfilling the ever changing demands.
Increased competition, crowded [...]]]></description>
		<wfw:commentRss>http://www.returnonbehavior.com/how-to-create-a-stable-but-dynamic-customer-environment-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
