The first rule of stellar service delivery is: Service is all about expectations..
Tags: Customer Expectations, Customer Loyalty, Customer Relationship, Customer Value, First Time Every Time, Gas Station, Impress, Last Time, Perceptions, Quality Product, Ray Miller, Self Service, Service Delivery, Service Expectations, Service Gas, Stellar Service
Posted in Edition 12 | No Comments »
In these tough and challenging times, getting the customer experience right is critical…
Tags: Acquisition, Challenging Times, Colleagues, Customer Economy, Customer Experience, Customer Focus, Decisions, Disposable Income, Economic Downturn, Existing Customers, Financial Responsibility, Focus Shifts, Income Customers, Last Time, Money, New Business, Ray Miller, Relationships, Service Experience, Slow Economy, True Mind
Posted in Edition 11 | No Comments »
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