September 27th, 2009
The engagement levels of company employees can make all the difference between customer retention and defection.
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Tags: Absenteeism, Cornerstones, Customer Loyalty, Customer Relationships, Customer Retention, Defection, Direction, Downturn, Economic Times, Economy, Employee Engagement, Integrity, Internal Communications, Investments, Key Areas, Milloy, Point Checklist, Recession, Speculation, Strategy Consultant, Workforce, Worry
Posted in Edition 14 | No Comments »
September 26th, 2009
Customer loyalty is widely accepted as being worth nurturing, but what are the main business factors that directly influence the loyalty of your customers? Read the rest of this entry »
Tags: Building Customer Loyalty, Business B2b, Business Factors, Customer Lifetime Value, Customer Relationships, Customer Retention, Customers Needs, Gimmicks, Influence Consumers, Influence Customer, Key Areas, Loyal Customers, Loyalty Card, Loyalty Programmes, Moulding, Nordstrom, Profitability, Relevant Customer, Time North, Volume Ii
Posted in Edition 07 | No Comments »
