June 22nd, 2010
We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). Read the rest of this entry »
Tags: Advice, Building Trust, Customer Service Seminars, Discover, Great Customer Service, Harder Time, Lot, Niche, Paying Attention, Pertinent Questions, Relationship, Reminder, Reminders, Road Map
Posted in Edition 24 | No Comments »
June 22nd, 2010
Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »
Tags: Accurate Data, Amp Company, Attitudes, Bain, Business Owner, Business Owners, Customer Evaluation, Customer Loyalty, Customer Satisfaction Survey, Excellent Customer Service, Great Customer Service, High Quality, Highest Quality, Honest Numbers, Maritz, Negative Experience, Occasional Customer, Quality Customer Service, Quality Of Service, Research Methods
Posted in Edition 24 | No Comments »
May 21st, 2010
Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »
Tags: Accurate Data, Amp Company, Attitudes, Bain, Business Owner, Business Owners, Customer Evaluation, Customer Loyalty, Customer Satisfaction Survey, Excellent Customer Service, Great Customer Service, High Quality, Highest Quality, Honest Numbers, Maritz, Negative Experience, Occasional Customer, Quality Customer Service, Quality Of Service, Research Methods
Posted in Edition 23 | No Comments »
February 15th, 2010
It has been found that it is impossible to keep a foundation of loyal customers without a foundation of loyal employees. Read the rest of this entry »
Tags: Congeniality, Customer Loyalty, Customer Service Training, Great Customer Service, Happy Customer, Improving Customer Service, Leadership, Loyal Customers, Loyal Employees, Milestone, Money, Monkey, Payroll, Profitability, Self Esteem, Silk, True Change, Ugly Truth, Vogue
Posted in Edition 20 | No Comments »
November 26th, 2009
If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.
Read the rest of this entry »
Tags: Anger, Angry Customer, Circumstances, Crowd, Dignity, Empty Promises, Frustration, Good Customer Service, Great Customer Service, Human Beings, Impeccable Customer Service, Outstanding Customer Service, Position Of The Moon, Providing Outstanding Customer Service, Repeat Business, Responsible Adults, Sky, Two Ways, Whims, Word Of Mouth, Word Of Mouth Advertising
Posted in Edition 18 | No Comments »
