Author Myra Golden looks at a case study of how you can still win back customers after things go wrong – by using the power of customer service. Read the rest of this entry »
Tags: 10 Years, Apology, Attitudes And Behaviors, Case Study, Cashier, Customer Confidence, Customer Service, Errands, Goodwill, Half Hours, Led, Medicine, Myra, Neighborhood Pharmacy, Organization, Remorse, Service Failure, Service Failures, Stock, Yesterday Afternoon
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