Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change. Read the rest of this entry »
5 minutes on the value of customer service
June 22nd, 2010Ten Tips For Impeccable Customer Service
November 26th, 2009If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.
Make Your Customers Feel Like Stars!
September 26th, 2009Here are six secrets from the world of celebrity that will get your customers buzzing about you..
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23 Facts you can’t ignore about customers’ loyalty and satisfaction
September 26th, 2009These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction! Read the rest of this entry »
Service and marketing facts you cannot ignore
September 25th, 2009This article provides you with hardcore facts, that any contact center manager, marketing manager, call center manager and CEO cannot ignore.