Gap « Return on Behavior Magazine

Get Return on Behavior Magazine for free
Published monthly, this magazine provides articles, reports and case studies about the "Voice of the Customer Industry"

Latest posts

Twitter Feed

We are on the search for a new SugarCRM partner. To see if you would be a good match, find out more here: http://bit.ly/TF_SugarCRM 2010/07/26
Video & slide deck on how to measure the customer experience http://bit.ly/TFcemslides #VoC 2010/06/02
IBM whitepaper on meeting the demands of the smarter customer http://bit.ly/IBMcem #VoC 2010/06/02
Have you got a formula for reducing queue times? A professor from Taiwan thinks he may have the equation for you! http://bit.ly/queuereduce 2010/06/02
Learn what you need in order to evolve your Voice of the Customer program: http://bit.ly/VoCevolution #VoC 2010/06/02
Article on 5 steps to keeping your customers, and stopping them going to the competition http://bit.ly/5stepsCEM #b2c #VoC 2010/05/31
Aegis taking the case of Customer Experience Management seriously http://bit.ly/aegisCEM #VoC 2010/05/31
Movia releases new Case Study on Customer Experience Management - http://bit.ly/9fC1J6 (via @telefaction) 2010/03/23
The latest edition of www.ReturnOnBehavior.com is now out: http://bit.ly/RoB_Jan - a must read for all marketing professionals! 2010/01/20
GlÃ¦delig jul everyone! To say thank you to our followers, we are offering a chance to win â¬200 in Amazon gift vouchers: http://bit.ly/8ZKnOr 2009/12/22

Your company’s bottom line is tied to customer satisfaction

September 26th, 2009

You can measure your company’s value by your customer service!

Read the rest of this entry »

Tags: Building Customer Loyalty, Business Units, Consumer Satisfaction, Customer Satisfaction, Customer Serv, Customer Service Center, Customer Service Data, Customer Service Representative, Customer Service Satisfaction, Data Suggests That, Declines, Exceptional Customer Service, Fluent English, Gap, Hoagland, Leanne, National Quality Research Center, Net Worth, Organizational Success, Quality Research, Satisfaction Index, Share Prices, University Of Michigan
Posted in Edition 12 | No Comments »

Close the Gap between Customer Promise and Customer Experience in 4 Steps

September 26th, 2009

Mass-communication creates expectations, but when the customer does decide to contact you, how will you know if these expectations are met? Read the rest of this entry »

Tags: 4 Steps, Cornerstones, Customer Experience, Customer Experiences, Customer Promise, Gap, Interaction, Listening To The Voice Of The Customer, Marketing Campaigns, Marketing Plans, Marketing Service, Mass Communication, Moment Of Truth, Personal Interactions, Point Of Contact, Response Time, Sales Marketing, Service Organization, Voice Of The Customer, Wheel
Posted in Edition 04 | No Comments »

Latest posts

Twitter Feed

Close the Gap between Customer Promise and Customer Experience in 4 Steps

Published by TeleFaction

Tag Cloud

Similar Posts

Editions