November 26th, 2009
If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.
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Tags: Anger, Angry Customer, Circumstances, Crowd, Dignity, Empty Promises, Frustration, Good Customer Service, Great Customer Service, Human Beings, Impeccable Customer Service, Outstanding Customer Service, Position Of The Moon, Providing Outstanding Customer Service, Repeat Business, Responsible Adults, Sky, Two Ways, Whims, Word Of Mouth, Word Of Mouth Advertising
Posted in Edition 18 | No Comments »
September 26th, 2009
Problem solving for Customer Service Professionals is really based on the attitude that you WANT to help the Customer.
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Tags: 3 Years, Attitude, Buchholz, Confidence, Control, Csps, Customer Service Issues, Customer Service Professionals, Frustration, Hot Melt, Invoice, Lost, Mrs Customer, Popsicle, Problem Solving, Sidewalk, Tendency, Troublesome Issues
Posted in Edition 09 | No Comments »
September 26th, 2009
If there is one thing that businesses still have to master, it is the art of customer satisfaction.
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Tags: Bad Customer Service, Customer Satisfaction, Customer Service Departments, Customer Service Training, Difficult Customers, Experiences, Frustration, Frustrations, Predicament, Raving Fans, Truth, Vent, War Of Words
Posted in Edition 09 | No Comments »
September 26th, 2009
In business, the words “planning” and “customer-centric” seldom appear in the same paragraph, let alone in the same sentence. Read the rest of this entry »
Tags: Customer Activities, Customer Centricity, Customer Experience, Customer Experiences, Factories, Frustration, Functional Activity, Global Company, Grandmother, Jan Carlzon, Operational Capabilities, Operational Expenditures, Operational Planning, Opex, Osmosis, Paragraph, Performance Metrics, Poor Customer, Root Cause, Sas, Scandinavian Airlines, Value Customers
Posted in Edition 05 | No Comments »
