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Published monthly, this magazine provides articles, reports and case studies about the "Voice of the Customer Industry"

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We are on the search for a new SugarCRM partner. To see if you would be a good match, find out more here: http://bit.ly/TF_SugarCRM 2010/07/26
Video & slide deck on how to measure the customer experience http://bit.ly/TFcemslides #VoC 2010/06/02
IBM whitepaper on meeting the demands of the smarter customer http://bit.ly/IBMcem #VoC 2010/06/02
Have you got a formula for reducing queue times? A professor from Taiwan thinks he may have the equation for you! http://bit.ly/queuereduce 2010/06/02
Learn what you need in order to evolve your Voice of the Customer program: http://bit.ly/VoCevolution #VoC 2010/06/02
Article on 5 steps to keeping your customers, and stopping them going to the competition http://bit.ly/5stepsCEM #b2c #VoC 2010/05/31
Aegis taking the case of Customer Experience Management seriously http://bit.ly/aegisCEM #VoC 2010/05/31
Movia releases new Case Study on Customer Experience Management - http://bit.ly/9fC1J6 (via @telefaction) 2010/03/23
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Learn why customer service employees need more attention

September 26th, 2009

The secret to creating lasting customer experiences is to identify and address the areas of improvement for employees on the frontline. Read the rest of this entry »

Tags: Continuous Basis, Customer Experience, Customer Experiences, Customer Service Employees, Effective Tools, Employee Motivation, Energy Company, Front Runners, Insurance Company, Marketing Efforts, Monitoring Systems, Motivating Employees, Oil Energy, Performance Quality, Proper Tools, Quality Customer, Sales Representative, Team Managers, Telephone Systems, Work Environment
Posted in Edition 05 | No Comments »

Learn why employees need more attention

September 25th, 2009

The secret to creating lasting customer experiences is to identify and address the areas of improvement for employees in the frontline.

Read the rest of this entry »

Tags: Continuous Basis, Customer Experience, Customer Experiences, Effective Tools, Employee Motivation, Energy Company, Front Runners, Insurance Company, Marketing Efforts, Monitoring Systems, Motivating Employees, Oil Energy, Performance Quality, Proper Tools, Quality Customer, Sales Representative, Team Managers, Telephone Systems, Time Consuming, Work Environment
Posted in Edition 01 | 1 Comment »

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Learn why customer service employees need more attention

Learn why employees need more attention

The secret to creating lasting customer experiences is to identify and address the areas of improvement for employees in the frontline.

Published by TeleFaction

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