The first rule of stellar service delivery is: Service is all about expectations.. Read the rest of this entry »
Tags: Bell Curve, Benjamin Schneider, Customer Delight, Customer Expectations, Customer Loyalty, Customer Value, David E Bowen, First Time Every Time, Gas Station, Impress, Median, Outrage, Perceptions, Prof David, Quality Of Service, Quality Product, Ray Miller, Self Service, Service Delivery, Service Expectations, Stellar Service
Posted in Edition 13 | No Comments »
The first rule of stellar service delivery is: Service is all about expectations..
Tags: Customer Expectations, Customer Loyalty, Customer Relationship, Customer Value, First Time Every Time, Gas Station, Impress, Last Time, Perceptions, Quality Product, Ray Miller, Self Service, Service Delivery, Service Expectations, Service Gas, Stellar Service
Posted in Edition 12 | No Comments »
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