According to a recent report, outstanding customer service is more important than low prices and quality products. Read the rest of this entry »
- Get Return on Behavior Magazine for freePublished monthly, this magazine provides articles, reports and case studies about the "Voice of the Customer Industry"
- Building lasting and profitable customer dynamic engagements
- Seven Secrets of Driving Customer Loyalty
- Who translates today’s voice of the customer to tomorrow’s actions?
- Quit Treating Customers Like Terrorists
- Customer Experience is all about EXTREMES
- The one measure of customer satisfaction on the Web
- We have officially launched our partner scheme - to see if you would be a match, head over to http://bit.ly/TFpartner to find out more! 2010/08/13
- We are on the search for a new SugarCRM partner. To see if you would be a good match, find out more here: http://bit.ly/TF_SugarCRM 2010/07/26
- Video & slide deck on how to measure the customer experience http://bit.ly/TFcemslides #VoC 2010/06/02
- IBM whitepaper on meeting the demands of the smarter customer http://bit.ly/IBMcem #VoC 2010/06/02
- Have you got a formula for reducing queue times? A professor from Taiwan thinks he may have the equation for you! http://bit.ly/queuereduce 2010/06/02
- Learn what you need in order to evolve your Voice of the Customer program: http://bit.ly/VoCevolution #VoC 2010/06/02
- Article on 5 steps to keeping your customers, and stopping them going to the competition http://bit.ly/5stepsCEM #b2c #VoC 2010/05/31
- Aegis taking the case of Customer Experience Management seriously http://bit.ly/aegisCEM #VoC 2010/05/31
- Movia releases new Case Study on Customer Experience Management - http://bit.ly/9fC1J6 (via @telefaction) 2010/03/23
- The latest edition of www.ReturnOnBehavior.com is now out: http://bit.ly/RoB_Jan - a must read for all marketing professionals! 2010/01/20
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